Update again! Finally got corners refunded by fluky eBayer! - Page 8 - GM Forum - Buick, Cadillac, Chev, Olds, GMC & Pontiac chat


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Old 02-19-2008, 03:46 AM   #71
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Quote:
Originally Posted by Toddorado
Not to sound harsh, and I can see what you've been through, but you missed the shipping deadline?

I have stopped shopping eBay for items such as this for this very reason. My experience came with cell phones. Three bad phones before I got one that worked 95% I cut my losses and just kept the last working thing I got.

I would file a complaint with eBay, return the item, get your refund, and deal locally if you can. The price of local service is totally worth it. I feel your frustration, man.
Thanks. I feel kind of bad about the shipping deadline being missed. In fact, I was honestly debating just not telling you guys... Turns out I kind of had to tell you.

So, all conspiracies aside, yeah, I'd rather never again deal with these people. Their HR department is probably one crackhead pushing the limits of customer support. Strange people. So, which local service can clear my corner lights?
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Old 02-19-2008, 04:38 AM   #72
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Quote:
Originally Posted by radomirthegreat
So, which local service can clear my corner lights?
you can do it yourself
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Old 02-19-2008, 04:38 AM   #73
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Well, you can DIY, but you won't have the clear refractor insert inside, so it will just look like a bare bulb. There'* a bunch of guys that have done that, though, and it looks pretty good.
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Old 02-19-2008, 04:51 AM   #74
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I think I'm going to give eBay one last shot at this. I'll let the single-person HR department know that I will ship them the box and that I'm expecting a refund. It doesn't seem too hard to get something shipped, and most of the groups who sell clear corners can't be all that bad. I'll give it one more try, and as usual, I'll keep you updated.

But wow, 4 pages!
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Old 02-20-2008, 08:19 PM   #75
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I think you should send them back an honest apology for missing the shipping deadline, tell them that you have great faith in their willingness to resolve the situation, and that you are completely willing to withdraw the negative feedback. . . -AFTER they prove that they can successfully turn your so-far negative experience into a positive one.

Through no fault of your own, but through double fault of the seller, you still have the wrong part. Through one fault of missing a shipping deadline, you need a new label. They can provide you the label, you can ship it back, they can give you a refund (Oh yeah, by all means GET THE REFUND), and then, you, happy customer again, can legitimately change your negative feedback into a positive or neutral feedback with something like "Got sent wrong part twice, seller refunded."

Alternatively, ask them if they'll still refund you if you ship it back at your expense. Since it was your fault you missed the shipping deadline, if you're willing to eat the part that you did wrong, then it'* still entirely up to the seller to make good on the part they did wrong. -Again, without the prerequisite that you withdraw the feedback, which you should repeat that you are 100% willing to change if they can successfully get you your refund. Make sure to tell them that the negative feedback simply reflects the current status of your transaction with them, and that if they can manage to make the transaction a not-negative experience, then you'll be happy to make the feedback not-negative too. (If they really care about not having a negative, the least they can do is not **** you off any more, right?)

By no means allow them to try to ship you another set of lights. They've proven to you TWICE that they can't manage to get the right product from you. Wouldn't you rather buy from a seller that CAN?
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Old 02-20-2008, 09:07 PM   #76
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Bugsi, it is now against the law for you not to post here. That was amazing! Every time you comment, I feel better about this. I'm taking your way. This evening, I'm going to write the reply and send it, and I'll paste it here. I'm going to make a hybrid letter of what I had written above without being negative and of what Bugsi has written. Thanks a lot for that. Very cool. I hope I get that refund. Also, I don't think I have a deadline for the negative feedback withdrawal. It should work out in my favor, and I won't give in to their extortion!
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Old 02-20-2008, 10:17 PM   #77
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Yeah, I wouldn't even mention to them that you consider their offer to be extortion. -I mean, it *IS*, but telling them probably isn't going to help things. Instead, you can tell them HOW MUCH you REALLY WANT to remove the negative feedback. -You really really want to be able to remove the negative feedback and instead say how well their customer service was at handling a shipping mistake.

You could write something like this:
"Hi Karen, and thank you so much for your offer of a refund and a new shipping label. I'd really like to remove the negative feedback post on ebay, and I'm really looking forward to being able to change it to a positive feedback about how well your company handled a mistake in shipping. Please know that by posting a negative feedback, I only mean to reflect the current result of my transaction at this point. Through no fault of my own, your company mistakenly sent me the wrong part -twice, while I met my end of the transaction by paying promptly.

Thank you very much for your generous offer of another free shipping label to return the mistaken shipment at your expense, but I feel it would be misleading to say that my experience in this transaction was positive before actually having the mistake corrected. Therefore, I'd like to return the product to you at my expense, and have you issue me a refund. When I receive the refund, I'll be happy to change the feedback to positive, after which, if you still wish to make good on your offer to pay the return shipping, you could reimburse my shipping cost via Paypal. This way the results are exactly the same, -you'll get what you want: the returned product and removal of negative feedback, and I'll get what I want: a refund for your shipping mistake, and my cost to return the wrong item to you reimbursed.

Please let me know if this offer to solve the problem sounds acceptable, sincerely, Radomir The Great."

Seriously, that'* exactly what I'd do.
I have a fair amount of experience with eBay, and eBay sellers tend to get their panties in a knot when they get a negative. They like to pull the power trip "Remove it or else.. . .we'll be really mean" -but if they really care so much about getting the negative feedback removed, all they really have to do is either make good on the original transaction, or refund your money for their mistake. -Both of which they were advertising in the first place, right? I mean, their auction didn't exactly say "Pay us for the wrong product and we'll keep your money anyway" -right? All you really want is for them to send you the product they advertised, that you paid for. Since they totally can't do that (twice) -the least they can do is give you back your money and walk away, if you return their part.

Finally, did you pay by Paypal? In extremely weird cases where the seller just repeatedly fails to do right, I've had Paypal refund my money, even when they had no obligation to do so. It required actually getting someone from Paypal on the phone, and it required keeping detailed records, but in the end Paypal decided to make an exception and give me my money back. So in the long run, whether you have to pay for return shipping even the wrong part, I'm pretty sure you can get all your money back.

But never ever fall into the trap of trying to continue to do business with anyone who has proven more than once that they can't manage to ship you the right product. Just get your refund and take your business elsewhere.

I'm glad I could help with this, I have a good amount of eBaying experience and I've only had maybe three transactions go sour, and even then it'* relatively simple to make things right.

Good luck!
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Old 02-20-2008, 10:49 PM   #78
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You are awesome. I'm going to send that email right now, if you don't mind. Thanks!
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Old 02-21-2008, 08:29 PM   #79
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I took that as a "yes" and sent the email yesterday. However, I have no response from them yet. Do you think they're debating it? I doubt they could have enough business not to get back to me quickly, but from what I've been able to track here, they're not too good with turnaround times.

Also, do you think they're reading this?
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Old 02-21-2008, 09:27 PM   #80
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Quote:
Originally Posted by radomirthegreat
Do you think they're debating it? ...
Also, do you think they're reading this?
Give them a couple days to give them a chance to reply, then poke them with another email, stating that you emailed them several days ago and haven't heard anything from them, and that you still have the wrong part and they still have your money, and that you'd really like to resolve this promptly.

As for if they're reading this, -anything is possible, but even so, we're just giving you good sound advice for dealing with a seller who made the same mistake twice, and so far has failed to correct the problem. It'* not like you're causing problems or breaking the law or anything, you just want your money back, which is completely normal. If they *were* reading this, I'd think that they'd realize they're losing sales opportunities to members of this club, and you'd figure they'd want to correct the problem quickly. As it stands, I seriously doubt that any member of this group who has read this post will want to do business with this seller.

It baffles me that some sellers don't seem to "get" that if they don't provide reasonable service, people will look for other sellers to take their business to. It simply isn't in any seller'* best interest to continually screw up and not correct multiple errors on their part.
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