I detest self checkouts! - Page 3 - GM Forum - Buick, Cadillac, Chev, Olds, GMC & Pontiac chat


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Old 08-23-2004, 01:09 AM   #21
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Quote:
Originally Posted by 94SSEgold
i said all that to say this, SHOP WALGREENS!!! that is where i work and we strive to serve our customers with our seven service basics!!! (thats what is says on our reciepts and at my store, we follow it). In my opinion, if it wasnt for the customer, i wouldnt have a job!!!!!
Tell that to the woman who was stocking the shelves of one of the Walgreens stores local to me. I went in to buy one item ( no need to say what... lol.) and the shelf was empty for them.. they were sold out. Anyway, the woman said "well, the morning person didn't do their job and stock these shelves so I'm doing them now." I asked her if she knew if they had any in the back and I got a blank stare. Then finally she said "Well, I know we have some in the back, but I'd have to walk back there and get it and try and find it." I stood there for a minute and watched her work for a minute hoping she would GET THE POINT adn go get my freakin product! She didn't. Oh, and I won't even get started on her being stoned off of her a$$.
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Old 08-23-2004, 01:14 AM   #22
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Try going to Home depot and doing self checkout with brick, pipe, lumber, or anything else like that. Either it won't fit on the scale, can't get the bar code to the scanner, or it has to be manually entered into the register. I avoid them if at all possible. I rather wait in line.

Oh, I also hate drive thrues for similiar reasons. I never get what I order, you can only hear every other word they say, and if you haven't fully decided what you want yet you have 5 people behind you laying on the horns. I rather just walk in and order food "the old fashion way".
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Old 08-23-2004, 01:17 AM   #23
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Well you cant blame the entire franchise because of one store. (paraphrase) shop at walgreens in MS. LOL!!! Just Kidding. I hate that that happened to you and you should have reported that to the store manager. That would have been taken care of immediately. I personally work hard for the customer no matter what store i work at !! I worked at LOWE"* before Walgreens and i worked just as hard there and all of my customers followed me to walgreens just because they like my style. My manager is tired of getting calls and compliments on how good service at this store is and it is only two months old.!!!!NE ways, again i am sorry for that and i hope that it doesnt keep you from shopping at Walgreens and if anything like that happens again, please dont hesitate to tell a manager, how will they know to fix it if noone tells them!!!! I am tired and feel repititous tonight so if i repeated the first sentence in other sentences, sorry!!!!!LOL!!!!
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Old 08-23-2004, 01:44 AM   #24
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Quote:
Originally Posted by Custom88
Quote:
Originally Posted by 94SSEgold
i said all that to say this, SHOP WALGREENS!!! that is where i work and we strive to serve our customers with our seven service basics!!! (thats what is says on our reciepts and at my store, we follow it). In my opinion, if it wasnt for the customer, i wouldnt have a job!!!!!
Tell that to the woman who was stocking the shelves of one of the Walgreens stores local to me. I went in to buy one item ( no need to say what... lol.) and the shelf was empty for them.. they were sold out. Anyway, the woman said "well, the morning person didn't do their job and stock these shelves so I'm doing them now." I asked her if she knew if they had any in the back and I got a blank stare. Then finally she said "Well, I know we have some in the back, but I'd have to walk back there and get it and try and find it." I stood there for a minute and watched her work for a minute hoping she would GET THE POINT adn go get my freakin product! She didn't. Oh, and I won't even get started on her being stoned off of her a$$.
LOL, yeah thats hardly customer service either. After all, it really ISNT your problem or concern what the morning crew DID or DIDNT do, your problem was needing an item and the store persons solution SHOULD have been to offer to find the item or offer a subsitute.

I like Walgreens, they do have a great customer service philosophy, I even turned in a resume to ours here, never heard a word. I would have liked to join the team.
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Old 08-23-2004, 10:52 AM   #25
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I guess I agree with disliking the fact it causes people to lose jobs, BUT I've had so many experiences with cashiers who are just plain aweful to deal with that a computer (which for some reason, is still fun for me) seems like a better option.
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Old 08-23-2004, 10:55 AM   #26
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Did she have a bolt thru her lip?

Sorry..I'll stop now
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Old 08-23-2004, 11:02 AM   #27
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Quote:
Originally Posted by Jim W
Did she have a bolt thru her lip?

Sorry..I'll stop now
LMAO, Please do! :P No, but I'm not that far away from the years when cashiers used to look at me and think I was so young that they didn't take me seriously. I guess maybe that'* really a problem with the return lines, where I'd just sit there and someone would finally say "oh, did you want something?" and it'* like yeah, I'm not just sitting here waiting for my mommy. Sheesh.
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Old 08-23-2004, 11:04 AM   #28
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Awww I find that incredibly cute...

"cuff em Lou"
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Old 08-23-2004, 11:13 AM   #29
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Quote:
Originally Posted by Jim W
Awww I find that incredibly cute...

"cuff em Lou"
HaHa...how many times do I have to tell you I am just plain cute!!

Anyways, trying to keep on topic :P , I think it'd be funny to watch the tapes of the people at the self check out lines. You know the little camera they have just watching you, I bet you would get some pretty good faces. Then theres the people (*hem*me*hem*) that occasionally forget they are cameras, and since they are all reflective start fixing my hair.....I'm not self involved...really.....
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Old 08-23-2004, 11:20 AM   #30
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Quote:
Originally Posted by Princess Jeanie
I guess I agree with disliking the fact it causes people to lose jobs, BUT I've had so many experiences with cashiers who are just plain aweful to deal with that a computer (which for some reason, is still fun for me) seems like a better option.
I agree with you 100%. I must be one of the few that likes the do-it-yourself check out. For me, it'* a matter of convenience and ease. It is a hassle when you get behind someone who'* doing it for the first time, however, you just have to be open-minded since everyone has to learn at some point.

As for putting people out of jobs, there is no concrete answer to keep them employed. But, having the business sense, there are increasing pressures for each business owner or CEO to compete in an ever increasing competitive climate. Cutting costs is the name of the game, while increasing sales. The key, though, is to not let customer service diminish...which can be a tricky balance.
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