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Bonneville GXP/ Northstar Powered Cars Discuss your Bonneville GXP and/or any other Northstar powered Olds or Cadillac... Including the 3.5L Twin Cam V6 (Short Star ) 4.0L and 4.6L Northstar V8's. Please use General Chat for non-mechanical issues, and Performance and Brainstorming for improvements.

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Old 08-25-2004, 02:15 PM   #21
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I have contacted potiac customer serv. They were the ones who offered me the oil change deal. Ill send you the case # or whatever it is they gave me..
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Old 08-25-2004, 07:34 PM   #22
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I've contacted Pontiac Customer Service on your behalf. Please read your PM. They've been directed to this topic.
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Old 08-25-2004, 09:17 PM   #23
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Quote:
Originally Posted by willwren
I've contacted Pontiac Customer Service on your behalf. Please read your PM. They've been directed to this topic.
This forum rocks. Hopefully Pontiac realizes We owners get together....
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Old 08-26-2004, 12:46 PM   #24
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Hopefully this is the conclusion of the HUD problems. After three days of repair I got the car back this morning. They said that Pontiac tech support suggested tightening a tension bar under the dash and adding some insulation. It appears that this has indeed fixed the problem. I want to thank you all who have responded to this problem, your comments gave me some nice ammunition to use while dealing with this situation. They also noticed that the drivers side window doesnt seem to be fully into its track at the back of the door. If you have a GXP you should check yours to make sure that you dont have this same problem, as they checked the cars on the lot and all of them have this same problem. Just a heads up, Ill make a more noticible post for people who arent reading this thread.
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Old 08-26-2004, 01:01 PM   #25
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I'm glad it got worked out for you. Thanks to all those who helped bring this to a amicable solution.
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Old 08-26-2004, 06:24 PM   #26
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Yeah customer service!!!
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Old 08-27-2004, 03:21 PM   #27
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The problem has apparently been fixed, but I just received a reply from Pontiac.

Quote:
Dear Mr. Wren,

Thank you for contacting the Pontiac Customer Assistance Center. We appreciate you taking the time to write us in regards to this matter.

We will be adding your comments to the file, request number 1-247773260, created to investigate Mr. Haldy'* concern with his 2004 Bonneville.

Thank you again for contacting the Customer Assistance Center and for making the Bonneville your vehicle of choice.

Sincerely,

Don Stailey
Customer Relationship Manager
Pontiac Customer Assistance Center

For more information regarding the maintenance and care of your vehicle, please visit www.pontiac.com/owners. This free online service offers vehicle and ownership-related information and tools tailored to your specific Pontiac.








Originating Email Address: [email protected]
#Subject=RE: Pontiac Bonneville Owner Assistance

-----Original Message-----
From: [email protected]
Sent: 8/25/04 5:22:50 PM
To: [email protected]
Subject: Pontiac Bonneville Owner Assistance


------------------------------------------------------------

What is the Nature
of your concern? : Vehicle Concern

Message : I am an Adminstrator at
www.bonnevilleclub.com and I have
a member with what I consider a
serious quality issue on his 2004
GXP. There is an active topic on our
forum regarding this issue:

Complaint #1-xxx
Customer:
Brett Haldy
xxx home
xxx cell- best phone
number
[email protected]

Topic:
http://www.bonnevilleclub.com/foru
m/viewtopic.php?t=23396

My concern is that this seems to be
an isolated case, yet the customer
was offered a trade for unrelated
services for his inconvenience, with
no resolution offered for the actual
problem.

We have alot of new GXP owners or
potential owners who are carefully
watching this topic for resolution.

Thank you,
Bill Wren
Adminstrator, The Bonneville Club
www.bonnevilleclub.com
[email protected]

VIN : 11111111111111111

Vehicle : 2004 Bonneville

Preferred Dealer :

Is this a GM
Authorized Dealer : <UDValue5/>

Name of your
contact at the
dealership :

When was your
last visit to
the dealership :

Current Mileage :

Name : Bill Wren
Email Address : [email protected]
Address : xxx
: Corvallis, OR 97330 -

Depending on the
nature of your
concern, to assist
you in a timelier
manner, may we
contact you
via Phone : No

What is the
best time of
day to reach you :

Daytime Phone Number : () -
ex.
Evening Phone Number : () -
ex.


------------------------------------------------------------
Email Address : [email protected]
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Old 09-05-2004, 07:47 AM   #28
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I'll be damned... Mine does the exact same thing and being a dipshit i just figured it was mine to eat. It sort of shimmies... vibrates. Another thing for the dealer to fix. Thanks guys. I have had other problems too. I leaned the pass seat all the way back and it only came back up about an inch at a time. I am also having intermittant ac problems. If the HUD is a safety item doesn't that make a lemon law item? Meaning they have 3 shots to get it fixed?
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Old 09-05-2004, 12:49 PM   #29
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Buzz, print this entire topic (both pages) and take it to your dealer. I think this was an isolated case of a dealership service department getting frustrated. Your dealership will be able to nail it on the first try
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Old 09-07-2004, 04:19 PM   #30
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all I have to say is:

word.
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