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Old 02-22-2005, 07:54 PM   #1
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Default Steering problem final solution...

Hey all,

You can search my other posts for the whole story, but the long and short of it is...

1)Intermediate shaft service performed at dealer
2)Dealer can't fix induced power steering leaks and various other problems
3)Filed for arbitration hearing with the Better Business Bureau

Today, finally, after four months of hell with GM, the BBB and the local dealer (Hall Auto Mall of Va Beach, VA) GM repurchased our 2002 SSEi for a prorated price, and exchanged it for a 2005 GXP. We got a better price, newer car, better financing and a cool V8 rumble! My first was an SLE, then the SSEi, now a GXP. Can't wait for the rear wheel drive model...?!?!

Gotta say, though, I would not recommend this process for the faint of heart. You will spend much time arguing and screaming at various GM executives, service managers, shop foremen, service writers, Attorneys General, etc., who will tell you none of your problems are "their concern".

I am well versed in the problems with steering on these otherwise great cars, so if anyone wants specifics, feel free to write. Meanwhile, I am jumping to the GXP forum, but will bounce here for news every now and again.
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Old 02-22-2005, 08:17 PM   #2
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wow congrats, at least GM fixed the problem correctly
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Old 02-22-2005, 09:58 PM   #3
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Default Re: Steering problem final solution...

Quote:
Originally Posted by chili_1
I am well versed in the problems with steering on these otherwise great cars, so if anyone wants specifics, feel free to write.
Tech Info??? :wink2:
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Old 02-23-2005, 07:47 AM   #4
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Default Tech info

What kind of tech info?
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Old 02-23-2005, 09:14 AM   #5
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Default Re: Tech info

Quote:
Originally Posted by chili_1
What kind of tech info?
How to deal with the BBB, your local dealer, GM executives, service managers, shop foremen, service writers, Attorneys General, etc.
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Old 02-24-2005, 11:49 AM   #6
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It sure does SUK that you had to go through the whole 'nasty route' with all the customer service 'executives' to handle your problem[I didn't really read all of your posts on your troubles,but I can only Imagine the hassles you encountered),......bottom line,I guess, is that you are out from under your SSEi (at their pro-rated 'trade-in value/price)and into a GXP,which hopefully is a GOOD thing........
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Old 02-24-2005, 12:15 PM   #7
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Congrats, I am actually amazed you got anywhere with GM.....which is one of the reasons why I would never buy a new car from them (or from any of the big 3)
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Old 02-24-2005, 06:46 PM   #8
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wow you "got er done" alright lol.

I dont see how you got that far though either.....how HARD is it to fix? Stealerships around here will replace every part related to the problem until it is fixed it seems
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Old 02-28-2005, 02:18 PM   #9
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it is a pain in the A$$! i went thru it on my 04 cavalier LS Sport. they finally bought it back. n i bought a mercedes LOL. im accually in the market for 01ish SSEi. my mercedes sucks in the winter. 321hp RWD in the snow in a lil two seater just doesnt work....
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