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Old 10-30-2009, 11:07 PM   #1
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Default Rockauto always a step ahead

So a part from rockauto broke as I was torquing it down. this is the email convo we had


J H <[email protected]> wrote:

>
> I just purchased a transmission mount Anchor part number 2778. As I was
> torquing the mount to the bracket the stud on the mount sheared. How would I
> go about getting a new one from you?
>
> Thank you,
>
> Justin Howard


Good afternoon,

I'm sorry to hear the part you received was defective. I have asked my
warehouse to reship you a replacement part. At this time, we do not need the
part you received returned. Please hold on to the defective part until the
replacement arrives. At that time, the defective part can be discarded.

If you have any other questions, please let us know.

Thank you,

Chris N
RockAuto Customer Service

phone: (60 661-1376
fax: (60 836-5694
toll-free: 1-866-ROCKAUTO (1-866-762-528
Auto Parts Fast at RockAuto
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Old 10-30-2009, 11:13 PM   #2
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They rock. A while back I ordered a drivers side window motor. I got a box for that part but it had the passenger side motor. The promptly sent the right motor and didn't want the other one back.
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Old 10-30-2009, 11:29 PM   #3
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That is something you don't get out of business anymore. Now I just need to break something so I can order parts from there
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Old 10-30-2009, 11:30 PM   #4
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i already got a list of stuff just need to pay
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Old 10-30-2009, 11:50 PM   #5
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Great to hear another good experience from a place we recommend over and over here.
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Old 10-31-2009, 12:43 AM   #6
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My two favorite places to buy parts; Rock Auto and Ebay.
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Old 10-31-2009, 07:09 AM   #7
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A part company that DOESN'T want the stuff back if they mess up or it does? How nice of them! I've never heard of that before.
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Old 10-31-2009, 02:09 PM   #8
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Excellent! I bought my O2 sensor for my Bonneville from them. Good prices too!
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