Rockauto always a step ahead
#1
Senior Member
Posts like a Corvette
Thread Starter
Join Date: Feb 2009
Location: Jersey Shore
Posts: 1,511
Likes: 0
Received 0 Likes
on
0 Posts
Rockauto always a step ahead
So a part from rockauto broke as I was torquing it down. this is the email convo we had
J H <drummerond12@hotmail.com> wrote:
>
> I just purchased a transmission mount Anchor part number 2778. As I was
> torquing the mount to the bracket the stud on the mount sheared. How would I
> go about getting a new one from you?
>
> Thank you,
>
> Justin Howard
Good afternoon,
I'm sorry to hear the part you received was defective. I have asked my
warehouse to reship you a replacement part. At this time, we do not need the
part you received returned. Please hold on to the defective part until the
replacement arrives. At that time, the defective part can be discarded.
If you have any other questions, please let us know.
Thank you,
Chris N
RockAuto Customer Service
phone: (60 661-1376
fax: (60 836-5694
toll-free: 1-866-ROCKAUTO (1-866-762-528
Auto Parts Fast at RockAuto
J H <drummerond12@hotmail.com> wrote:
>
> I just purchased a transmission mount Anchor part number 2778. As I was
> torquing the mount to the bracket the stud on the mount sheared. How would I
> go about getting a new one from you?
>
> Thank you,
>
> Justin Howard
Good afternoon,
I'm sorry to hear the part you received was defective. I have asked my
warehouse to reship you a replacement part. At this time, we do not need the
part you received returned. Please hold on to the defective part until the
replacement arrives. At that time, the defective part can be discarded.
If you have any other questions, please let us know.
Thank you,
Chris N
RockAuto Customer Service
phone: (60 661-1376
fax: (60 836-5694
toll-free: 1-866-ROCKAUTO (1-866-762-528
Auto Parts Fast at RockAuto
#2
Retired Senior Admin
Expert Gearhead
Join Date: May 2006
Location: Sheboygan Wisconsin
Posts: 29,661
Likes: 0
Received 28 Likes
on
24 Posts
They rock. A while back I ordered a drivers side window motor. I got a box for that part but it had the passenger side motor. The promptly sent the right motor and didn't want the other one back.
Thread
Thread Starter
Forum
Replies
Last Post
two bonnies
1992-1999
9
02-09-2007 11:19 AM
harofreak00
Your Ride: GM Pictures & Videos
0
11-11-2006 09:54 PM
killer_cr80r
Lounge
8
04-03-2004 07:16 PM
evilsaint
1992-1999
2
10-22-2003 01:09 AM