I started today with my HSN job. IT was pretty disastorus! first caller. Needed to know the order number and where to send payment. It took me 9 minutes to get it while putting her on hold to get help. 2nd caller wanted to know about a hair style on a show. 8 minutes later I still couldn't get it up. She just said she'd look it online. 3rd was the worst, I transferred her to the WRONG department, But I got her back, But somehow on 3 way with sales assist. I wanted to have sales assist up and a disconnect button popped up and I thought that would do it. Turns out it disconnected BOTH of em!!! 4th and 5th was spanish in accent so much I had to transfer them to spanish. 6th was the first one that went 100% right!! 7th wanted to know why she got a slip but doesn't remember what it was, and I had to transfer her to Customer service. That went fine.

All that in 2 hours. The training makes it look so damn easy but its abit harder than it looks.

next shift is 7-9 cst.

Wish me that it goes better... So I don't have to crawl back to McWork

Just as with anything else ya just gotta get the hang of it. Good luck with it!

YOU WORK AT HSN!?!?!?!

Do you get all the crazy cat ladies calling up for the faux-porcelain figurines?

oh btw, I'm sure you've seen these, but...
http://www.youtube.com/watch?v=rChjMRfi40c
http://www.youtube.com/watch?v=PWEI-5t2m54
http://www.youtube.com/watch?v=kbd2DucRe1M


Oh, and good luck, man! That job sounds much better than any McJob

thanks,

Technically I don't work for HSN. I work for West which is contracted to provide quality (like I did with my first shift, not) service to HSN.

West at home is the program to allow me to do this at home.

EDIT: \/

Those videos are funny

Its been alot better than McDonalds. I mean. I work at HOME. No gas, no dumbasses to deal with in person, no one yelling at me.

heh, phone jobs are hard the first time around

But you will get it

whew wow this shift I had alot more calls. Thankfully more went better. Worst thing I did was transfer some people to customer service in which I actually didn't need to.

But its my first day. So I can do that

so how'* the money? better than your mcjob? (I'll never get tired of adding "Mc" before anything McDonalds related )

it'* $7.50 an hour. But some hours they wil up the mimimum to $8 or $9 to get u to work that hour.

And there are some special drawings if u get a compliment or work a certain hour.

Not bad so far (i'm working now and you wouldn't know it, I haven't had a call in 10 minutes!)

LOL, same here!

Quick! somebody call DirecTV tech support!

OH YEAH!!!

I just had a talk and I told her I was DONE! I'm not a McSlave anymore!!!!

no more greasy coating on my body, no more hands smelling like onions all the time, no more dealing with ppl in person, no more bull$#!^ hours, no more working early as hell, no more iced coffees, no more burning myself on the grill, no more " so much stress I think I might have a nervous breakdown" stress <Regarding that. I was under alot of stress alot of the last few days and it drove me to just quit today. Plain and simple I couldn't take it anymore.