GM terrible customer service

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May 14, 2014 | 10:25 PM

#11

rjblazer

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Posts like a Camaro

Joined: Jan 2010

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From: Elmira, New York

Radio are not made by the manufactor. If you go to another brand. You could end up with a radio made by the same company.

May 14, 2014 | 11:35 PM

#12

rjolly87

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From: Las Cruces, NM

Quote:

Originally Posted by jdmalone

Dealer is kind of stuck in the middle. They know there'* an issue, but fix would be through GM. I've talked to GM several times, and they admit other trucks are having the same issue, but still spit out same predetermined response "sorry, but radio works as designed".

If something is working poorly, and GM advises it is working as designed, then accept that as GM'* admission of inferior design. In other words they admit to designing crap. What do you expect? Them to put in another pile of crap, wasting money and time? Then what will you do?

May 15, 2014 | 03:33 AM

#13

Soft Ride

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From: BC Canada

I was on the Hwy two days ago in the PA and 30 miles out of town I could hardly hear the local fm stations.
I wonder if an electronic signal or antenna booster would help in these situations? The other thing is what antenna do these new trucks have?
I am thinking for distance stuff now a days satellite is the way to go.
Commercial free and often reliable clear signals.
Otherwise a cd gets plugged in or thumb drive if you have one.

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May 15, 2014 | 06:42 AM

#14

jwfirebird

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From: western,ny state

jwfirebird has a reputation beyond repute

you can have antenna connection issues, ground issues, a bad antenna, a bad radio, etc.. i cant believe they didnt at least look at it

May 15, 2014 | 09:16 AM

#15

jdmalone

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Joined: May 2014

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Quote:

Originally Posted by chevy82

Something is not adding up. Gm says there is a known issue, put they also said its working as designed. They wouldn't say that if there is a known issue. Im curious what the last dealer has done? As for known problems, I don't see much of anything for reception problems. Id get another dealers opinion.

Dealer checked connections, reprogrammed, and tried a different antenna. The dealer also told GM that they had three or four more trucks with the same issue. GM still chooses to respond with, works as designed.