Looking for help getting GM Service Rep to call me back.

Collapsed lifter on cylinder 6 on my Silverado. Local chevy shop advised me that all lifters, lifter guides and VLOM have to be replaced. While this truck is out of warranty based on the age, it only has 51,000 miles on it. Dealer says GM will provide some assistance in the cost but it is not much. I have a call into GM, with a case number however I can get a rep to call me back to discuss additional compensation. I keep calling their 800 number but the person the case is assigned to is always busy and does not call me back.

anyone have luck getting a call back in a reasonable time frame?

Are you the original owner of the vehicle or did you buy the vehicle second hand?

The noisy wheel gets the grease......keep haunting them...

I am the original owner.

Well, original owners carry more weight, from my experience.....hang in there and complain.....

What the guys said above ^^^

Ask whoever you talk to at GM for when the person will get back to you. If they give an answer call back the morning after their answer (if they miss it). If they won't give an estimate of when they will get back to you then call back daily for like a week. After you've done that you can say "I've been calling for a week yada yada, if the person that my case is assigned to is unable to give my case attention, I need my case transitioned to another agent"

Apply my example schedule retroactively if you're in a hurry.

You could even throw in a "what is the normal turnaround for a case such as this?"

The point is to keep bugging them as suggested above, and get as much as a commitment as possible from them to pin them down later.