Good Afternoon! I want to thank you for contacting the Pontiac Customer
Assistance Center. I appreciate you taking the time to write us in regards to
2000 Pontiac Bonneville. I sincerely apologize for the paint concerns you
indicated you have experienced. I understand your frustration and I would like
the opportunity to assist.

GM views are that while paint delaminating does occur, it is rarely due to a
factory defect. Several factors will affect the life of paint: environment,
maintenance, chemicals, storage, etc.

Our experience has been that a defect attributable to the original manufacturing
and assembly process generally makes itself apparent quite early in the life of
the automobile. After an automobile has been in service for several years, many
factors can contribute to paint chipping or peeling, which are beyond the
control of the manufacturer.

Please be advised that our main function at the Customer Assistance Center is to
act as liaisons between our customers and the dealership in the resolution of
concerns. The Customer Relationship Managers at the Customer Assistance Center
are not technically trained. We rely on our dealerships, which have first-hand
knowledge of the concerns of a particular vehicle, to answer technical questions
that are specific to your vehicle.

With that, for paint concerns, the dealer makes the final decision as they are
familiar with the local environment and have hands-on accessibility to your vehicle.