Papa Johns makes me mad!
01-02-2008, 09:00 PM
#31
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Originally Posted by vital49
Did you get a voucher or something? It'* best to have his offer in writing.
Pizza joints go through managers like water. Trust me. I used to work at one all throughout high school and some of college.
Pizza joints go through managers like water. Trust me. I used to work at one all throughout high school and some of college.
I'm glad that manager came through and did the right thing to you. I have to say the post I made last night was just after having a really rough shift and just getting home. Didn't mean to offend anyone or jump down throats, it'* just hard to understand how truely stressful the job can be on the other side. Am I justifying being late? Absolutely not. there are just extenuating circumstances at times that can't be avoided. The way you handled it was totally acceptable, it just made me think of some customers who can go totally over the top and no matter what you do you can't make it right with them. In customer service situations, never do i say any of the things that I put on that list. Those were more things that run through my head when I get extremely stressed out on the bad days. We all have these thoughts, no matter WHAT job you work for. I have the upmost respect for the customer and have gone out of my way to make things right.
01-02-2008, 09:07 PM
#32
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Understandable it happens but i think he did the right thing by giving me my next order for free. People are like that no matter way to go wether its wal-mart of bk you just can't make everyone happy.
01-03-2008, 04:09 PM
#33
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Re: Papa Johns makes me mad!
Originally Posted by calaeb0896
We ordered 2 pizzas from them today at 5:55 pm and it said 42-52 mins for delivery. Ok no big thing so 1 1/2 passes and no one shows up. So i call and they say if hes not there in ten mins to when he gets there to have him call back. He shows up 7:57ish which is over to hours and, he grabbed the wrong bag!!! So he drives all the way back across town and they only gave use a 5 dollar discount. 
2 hours for cold pizza so should i complain to the manger of the store or hq?
2 hours for cold pizza so should i complain to the manger of the store or hq? but I have the same issue with Pizza Hut. So I don't order from them unless I pick it up. Anytime I ordered a deliverary from them it would take them 2 plus hours. 
I live one mile from them
01-04-2008, 11:48 AM
#34
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i'm a cook for pizza hut and while i kno stuff happens, ther was no reason why your pizza was that late...or cold...def should have been free. all the ovens are belt driven ovens that are timed...ours happen to be 8 min.....so unless we are really busy, an order only should take fifteen minutes max to b redy
01-04-2008, 05:47 PM
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Originally Posted by GXP_Vince
Just to let you guys know after pizza has been sitting out in room temp. for 2 hours it starts growing bacteria (potentially harmful bacteria) so i would definitely complain to the manager and bring that up.
Then again, I've got an iron stomach. Some of my favorite foods would KILL those with a weaker constitution.
01-04-2008, 10:18 PM
#37
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Originally Posted by Mopar MAN
Originally Posted by GXP_Vince
Just to let you guys know after pizza has been sitting out in room temp. for 2 hours it starts growing bacteria (potentially harmful bacteria) so i would definitely complain to the manager and bring that up.
Then again, I've got an iron stomach. Some of my favorite foods would KILL those with a weaker constitution.
glad im not the only one, i was thinking the same thing.
01-04-2008, 11:23 PM
#38
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The best delivery pizza I have ever had was from Bilbo'* in Kalamazoo, Michigan. It got there early, was priced right, and was so tasty we ordered another one.
01-05-2008, 12:26 AM
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I think im just done with papa johns pizza. We got a free pizzas and pop but we still had to pay 15 cents now i know its just 15 cents but lat time i checked free ment you pay nothing zero. But we still had to pay so from now on im just going to eat sweet basil'* or pizza hut.