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Old 01-02-2008, 03:39 AM   #21
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I think the things I miss most about MI are Hot N' Now, and Jets lol. Was very rare to get either one... but when I did it was awesome. I don't know why the fascination with Hot n' Now, though...
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Old 01-02-2008, 09:46 AM   #22
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Quote:
Originally Posted by Custom88
Coming from someone who has been working in the industry for six years, shi(f)t happens. For those who just cannot simply understand how it could possibly take so long to get their food, try working in the industry THEN just maybe you'll understand. It could be any number of things such as

1. The roads SUCK because of snow.
2. There'* a rush that was unexpected due to a large sum of pickup orders/dine-ins. You're not the only customer they're serving. There could be 30 orders ahead of yours placed within a few minutes apart. They could have all been deliveries.
3. If you live close to the place, just go PICK IT UP!
4. If it'* busier than planned, you can't always get people to come in when you call. it'* a pizza place, it'* not their life.
5. It'* only food.
Also coming from someone who worked in the pizza industry for a long time....

None of that is the customer'* problem. The customer deserves to get what he/she paid for. You pay for a service or merchandise and you expect to get it.

I would tactfully contact the manager of that store and explain what happened. I'm willing to bet he'll make it up to you.
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Old 01-02-2008, 12:42 PM   #23
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Quote:
Originally Posted by Custom88
Coming from someone who has been working in the industry for six years, shi(f)t happens. For those who just cannot simply understand how it could possibly take so long to get their food, try working in the industry THEN just maybe you'll understand. It could be any number of things such as

1. The roads SUCK because of snow.
2. There'* a rush that was unexpected due to a large sum of pickup orders/dine-ins. You're not the only customer they're serving. There could be 30 orders ahead of yours placed within a few minutes apart. They could have all been deliveries.
3. If you live close to the place, just go PICK IT UP!
4. If it'* busier than planned, you can't always get people to come in when you call. it'* a pizza place, it'* not their life.
5. It'* only food.


We're not mind readers. When you're planning to do 1,400 for an entire day, and you actually do double that, YEAH there'* going to be late orders. You can't staff for maximum sales everyday. It'* not going to happen. If it were me managing, yeah, the order would have been free. "I'm sorry you're pissed off at me, have a free pizza." Basically when you listen to people complain to you all day about this and that, you just can't care anymore. This is the reason why I'm quitting within the next few weeks. You get paid barely anything to get stressed out beyond what anyone should be expected to put up with. If you haven't worked in one of these places, then you really have no idea.


/end of rant.
i was also working for a pizza place a few years ago too. i understand things happen, but the is NO excuse reasonable, for it to take almost 3 hours for a pizza. and that aside the measily 5 dollars off is not enough compensation. the delivery charge was probably close to that. and after waiting for 3 hrs, he aparently receiced the original pizza which was ice cold. the just BAD business.

but i completely understand where ur coming from, but the situation from the stores end, was handled extremely poor.

when i worked for a place called clover leaf pizza, if a situation arised like this one, the customer would have had a phone call at minimum (and MUCH sooner), they didnt even give him the courtesy of that.


ps, my caps are just for emphasis, not yelling
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Old 01-02-2008, 12:52 PM   #24
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Quote:
Originally Posted by Custom88
Coming from someone who has been working in the industry for six years, shi(f)t happens. For those who just cannot simply understand how it could possibly take so long to get their food, try working in the industry THEN just maybe you'll understand. It could be any number of things such as

1. The roads SUCK because of snow.
2. There'* a rush that was unexpected due to a large sum of pickup orders/dine-ins. You're not the only customer they're serving. There could be 30 orders ahead of yours placed within a few minutes apart. They could have all been deliveries.
3. If you live close to the place, just go PICK IT UP!
4. If it'* busier than planned, you can't always get people to come in when you call. it'* a pizza place, it'* not their life.
5. It'* only food.

1. That'* the driver'* problem, if he/she cannot drive in the snow, they shouldn't be delivering pizzas.

2. That'* the pizza place'* problem. If they tell you a estimated time, they should abide by it, if not they need to call the person, and properly explain that the pizza may be late, and if it is they will offer a coupon for a free pizza.

3. Then why have delivery service? If a person wants a pizza delivered, then they ask for it, and don't HAVE to pick it up, otherwise the might as well dump their delivery service.

4. Employee'* problem, they signed a contract when hired stating that if they were called in to work, that it is recommended that they SHOULD, otherwise they may be terminated.

5. Only food? Last time I recalled that you need food to LIVE.

Final verdict - I have only had ONE problem with my primary pizza place (Marco'* FTW) and, sincerely apologized and gave me a coupon for a free large Specialty pizza. Now that'* what I call caring for the customer, so they continue to have repeat business.

On the other hand? Our Papa John'* always provided terrible service, always late, pizza was cold, etc. Guess what? They closed about 6 months ago due to lack of customers.

EDIT - Wasn't just our local Papa John'* either, also had bad service at one down in Akron.
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Old 01-02-2008, 07:26 PM   #25
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the non-chains are so much better......at least around here..



I do like the chicken alfredo pizza though
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Old 01-02-2008, 09:14 PM   #26
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I prefer the Mom n' Pops. Better pizza to begin with, and they treat their drivers better, so you get the pizza quicker.
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Old 01-02-2008, 09:23 PM   #27
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Just to let you guys know after pizza has been sitting out in room temp. for 2 hours it starts growing bacteria (potentially harmful bacteria) so i would definitely complain to the manager and bring that up.
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Old 01-02-2008, 09:51 PM   #28
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I called him today and he said how sorry he was and that there was no reason for it to be that late. So he said that my next to large pizzas are free and also I get a free six pack of pop with the pizza!!! He just kept saying how sorry he was and that he would talk to the people who were working last night. I think he handle it in the right way this time.
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Old 01-02-2008, 09:56 PM   #29
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Did you get a voucher or something? It'* best to have his offer in writing.

Pizza joints go through managers like water. Trust me. I used to work at one all throughout high school and some of college.
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Old 01-02-2008, 09:59 PM   #30
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He added it to our phone number online so when we give them our number its free.
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