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Old 03-13-2008, 09:13 AM   #11
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Waiting for a service rep is liking a farmer waiting for rain during a dry season.
Nothing you can do about it but wait, which is the frustrating part.

We are spoiled here in north america, I worked with a guy from Ireland that was on a 7 year wait list for a phone after waiting 2 years for power
And I have a friend from Athens greece who sold 2 phone lines over there (1 business and 1 personal) and that was enough money to move to Canada, buy a house, buy a restaurant, buy a truck and a fishing boat. He told me he got $80k for the residential line alone
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Old 03-13-2008, 11:34 AM   #12
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While I agree that we are spoiled here, I have a hard time accepting the fact that an established system that is supposed to work is not. The tecnology is in place, there is no excuse to waste paying customers time.

On the bright side, its done, the new satellite TV will take some getting used to. Dare I say, the picture quality is actually better.
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Old 03-13-2008, 07:48 PM   #13
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That just it, to Rogers, you're no longer a paying customer so who cares about you...
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Old 03-13-2008, 07:52 PM   #14
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Quote:
Originally Posted by Jim W
Dare I say, the picture quality is actually better.
wait til the first big rain
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Old 03-13-2008, 10:20 PM   #15
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Quote:
Originally Posted by popatim
That just it, to Rogers, you're no longer a paying customer so who cares about you...
Ok, but I was a paying customer until March 11th, therefore I am entitled to all services offered to ensure my satisfaction as a paying customer, even though my patronage has ended.

If thats how they want to treat me, anyone else (and I have several compadres who are in prime real estate buying form) will not get a Rogers Cable endorsement from me. Its the least I can do.
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Old 03-15-2008, 10:39 AM   #16
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Thats the spirit! LOL
I got the same 'attitude' when I cancelled mine. Once you put in the cancel notice you're treated like a second class citizen. They won't see my repeat business either if I can help it.
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Old 03-15-2008, 03:31 PM   #17
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Jim All I can say is that I have Brighthouse.... Used to be Time Warner.. Not too bad...

I was having issues with the Digital Cable Box and my internet.. I had the Cable company come out to check it... Turns out the signal strength was lower than it should have been due to the distance from the Pole or the Drop point... And then they had me show them where the main connection point to the home was... Turns out the first guy that did the work did it all wrong... So this guy that was there had to correct all of the work that was done buy the previous guy.... Took him about 4 hours, and he was running a little late as his other appointment was a nightmare.. He had to get an Amplifier to beef up my signal to the other Outlets in the house.. He didn't have the one he needed on his truck so he drove 20 miles to where his coworker was to pick one up as the other gut had one on his truck... He came back and redid the cable main hub as all of my outlets are Home Runs as opposed to being run off one cable... One line for Internet, and 5 others for Cable... To this day I have a crystal clear picture and no problems with my internet... It was good customer service and part of what has kept me a customer... In the past I have had a Cable Modem Flash out and was able to get it replaced on the at the local office on the spot, and was able to go to a better unit

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Old 03-15-2008, 04:49 PM   #18
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I'm having hell with charter too. I got a bit behind and I was expecting all the stuff to be turned off while I was in LA. I called after geting home and paid it and they are making me wait 72 hours to get my phone turned back on. and charging me a bunch of bullshit fees. I just ordered a MagicJack to hopefully free myself from charter. I'll switch to ATT and get my phone and TV there for less and pay only $20 a year for the MagicJack. I'll get back to y'all on the Magicjack thingy.
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