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Old 10-30-2006, 07:49 PM   #1
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Default Need help with Sprint cellular service

Just looking for advice here....

Our Sprint cell phones work pretty well in the Phoenix area, except for where we live. Within about a 1/2 mile radius of our apartment we have a huge problem with calls getting dropped. Almost every call we make or receive is lost before we're done with a conversation. It'* to the point that we had to get a land line in order to get calls from people.

I have talked to Sprint customer service numerous times about the problem, but nothing seems to be happening in order to address the issue. They keep telling us that our service "should be fine in this area." Every time I call them I have to re-explain the issue, and they keep telling me a problem ticket has been opened on our account. The problem is that without a Sprint employee personally witnessing the problem, nobody seems to think there is an issue.

I need to know one of two things. Either: 1)How to get Sprint to actually address this problem, or 2)How to get out of my 24 month contract without paying the early termination fee. What legal rights do I have if their cellular service isn't useable in my area? And for the record, there are many times we get a full-bar PCS signal at the apartment. It'* just that if you place a call, the reception often disappears without warning.

What can I do? I'm pulling out my friggin' hair trying to talk to customer service
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Old 10-30-2006, 10:39 PM   #2
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Ben:
Will sprint loan you a different phone for testing? Not all phone antennas are the same.
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Old 10-31-2006, 07:20 PM   #3
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Old 10-31-2006, 08:03 PM   #4
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95SLE - I'll definitely check into that. Maybe new phones would provide more reliability.

popatim - I appreciate the suggestion, but I refuse to spend any more of my own money to fix this problem. Sprint either needs to provide a solution for me, or let me out of my contract. If they want to pay for a repeater, I'm all for it. Thanks anyway
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Old 10-31-2006, 08:31 PM   #5
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I'm also wondering if your house has real aluminum siding on it or maybe stucco? That will 'block' alot of the signal too.

Also, alot of these comapnies rent space on each others cell sites, so changing providers may do nothing for you at all. What they really need to do is determine why you are loosing signal. Is your house ina 'hole'? (signal is fairly line of sight and wont bend down to fill a hole) Are you surronded by hills or mountains? Is it something with the structure of your house?

Also sometime you can get away with two antennas as a repeater, a nice one on the outside of the house on one end and a smaller one on the inside at the other end.

Also, with how many complaints you've already logged, I would think that they'd be willing to help out somehow.
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Old 10-31-2006, 08:41 PM   #6
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see if they will give you one of these: http://www.calcellular.com/ext-antenna.html
Worth a try
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Old 10-31-2006, 08:41 PM   #7
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Why don't you request a sprint person to come over for dinner, and as you're planting your foot in his/her ***, show him/her that your cell phone reception sucks.
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Old 10-31-2006, 08:59 PM   #8
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The only way to find out if you can back out of your contract without paying the ETF is to read your Terms and Conditions that are outlined in your service contract.

I know Cingular told me that if I have bad reception, and dropped calls at my home address, that I can terminate my contract. It figures though that its outside of the home where most of my calls get dropped
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Old 10-31-2006, 09:45 PM   #9
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Why don't you call them on their wonderful phone so they might get an understanding?
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Old 11-02-2006, 02:09 AM   #10
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Default Re: Need help with Sprint cellular service

Quote:
Originally Posted by big_news_1
Just looking for advice here....

Our Sprint cell phones work pretty well in the Phoenix area, except for where we live. Within about a 1/2 mile radius of our apartment we have a huge problem with calls getting dropped. Almost every call we make or receive is lost before we're done with a conversation. It'* to the point that we had to get a land line in order to get calls from people.

I have talked to Sprint customer service numerous times about the problem, but nothing seems to be happening in order to address the issue. They keep telling us that our service "should be fine in this area." Every time I call them I have to re-explain the issue, and they keep telling me a problem ticket has been opened on our account. The problem is that without a Sprint employee personally witnessing the problem, nobody seems to think there is an issue.

I need to know one of two things. Either: 1)How to get Sprint to actually address this problem, or 2)How to get out of my 24 month contract without paying the early termination fee. What legal rights do I have if their cellular service isn't useable in my area? And for the record, there are many times we get a full-bar PCS signal at the apartment. It'* just that if you place a call, the reception often disappears without warning.

What can I do? I'm pulling out my friggin' hair trying to talk to customer service
As a former Sprint employee, I can tell you exactly what is going on.. When you call in a service issue and ask to either have it resolved, or to cancel due to outage, we pull up a map of service based on address. I have found this map to be ridiculously inaccurate, and yet we are required to go by that.

Call again, and escalate the call. Ask to speak to a supervisor. If they don't help you, go higher. The proper thing that needs to be done is a service order needs to be set up, and someone needs to come physically check service at your location.

I know it'* a pain, but it can be done.

Best of luck.
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