Mixed reviews on Discount Tire - GM Forum - Buick, Cadillac, Chev, Olds, GMC & Pontiac chat


Lounge For casual talk about things unrelated to General Motors. In other words, off-topic stuff. And anything else that does not fit Section Description.

Reply
 
 
 
Thread Tools Search this Thread
Old 05-14-2013, 10:11 AM   #1
Retired Administrator

True Car Nut
Thread Starter
 
GunsOfNavarone's Avatar
 
Join Date: Apr 2009
Location: Williamsport, PA
Posts: 2,856
Thanked 167 Times in 129 Posts
GunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud of
Default Mixed reviews on Discount Tire

Had a on flat the Bonneville yesterday. The Michelins on the Bonneville had over 80k miles on them, they were very tired and it was over 104 degrees outside, not good weather for old tires with little tread left.

Decided to get qty 4 new Michelins. Checked TireRack, COSTCO and Discount Tire. Discount Tire had the best price, had the tires in stock, and allowed me to complete the transaction, including setting a appointment on-line. The only thing they didn't allow was payment on-line. I declined the hazard warranty.

Arrived at Discount Tire 15 minutes early and met with the Service Writer. He didn't seem to care I did the transaction on line, and wanted me to look at other tires. I did not bite. He then went on his computer and told me to sign the credit card machine (electronic). I glanced down and it showed $100 more than than what I agreed to on-line. I balked.

The Service Writer first said it was $100 more because I had two rebates, totaling $100. I said bull crap. He then said, it was the hazard warranty I had agreed to. I said bull crap again. The Service Writer had to right the transaction up again, low and behold it matched the transaction price I did agreed to on line.

While the tires were being mounted, I looked at both rebate forms. Both were expired forms. I went to the desk, told the Service Writer and they produced current rebate forms.

I like the tires and the price at Discount Tire I like that they only sell tires, no other services. I like you can view the tire inventory at each store on-line.

I do not like that, apparently, the Service Writers have a motivation to charge more than agreed to. What happened to me didn't seem like an oversight or a mistake. I should note that was the second time I had received a expired rebate form from Discount Tire. I was unable to get the rebate the first time because of the expired form.
GunsOfNavarone is offline   Reply With Quote
Old 05-14-2013, 10:31 AM   #2
Senior Member
True Car Nut
 
rjolly87's Avatar
 
Join Date: Jun 2003
Location: Las Cruces, NM
Posts: 6,857
Thanked 298 Times in 246 Posts
rjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant futurerjolly87 has a brilliant future
Default

It sounds like the service writer needs to learn a few things. How did the guys treat the car?
rjolly87 is offline   Reply With Quote
Old 05-14-2013, 10:43 AM   #3
Retired Administrator

True Car Nut
Thread Starter
 
GunsOfNavarone's Avatar
 
Join Date: Apr 2009
Location: Williamsport, PA
Posts: 2,856
Thanked 167 Times in 129 Posts
GunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud ofGunsOfNavarone has much to be proud of
Default

Did a Google on discount tire, my experience with the service writer appears typical. Numerous comments on the web of expired rebate forms, charging more than quoted, etc.

The guys did a good job on the tires. I mentioned the rims don't seal well (chrome OEM Bonny rims) and they ground the rims at the bead before mounting the tires. While on the lift I asked if I could check the ball joints. The let me do it, but the mechanics seemed to have no idea what I was doing ( 12 to 6).

I think if you know your stuff and have a hawk eye, you can get a very good deal at Discount Tire. If you are not vigilant- watch out.... go to a no risk retailer like COSTCO.
GunsOfNavarone is offline   Reply With Quote
Old 05-14-2013, 09:58 PM   #4
Senior Administrator








Certified Car Nut
 
Mike's Avatar
 
Join Date: Jul 2003
Location: Horseheads, NY
Posts: 15,649
Thanked 1,001 Times in 777 Posts
Mike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond repute
Default

Never had much dealing with tire shops. I hate em. They are not interested in your safety, or the safety of your car. They are only interested in selling the most expensive tires to the schmuck with the most money and throw add-on'* that they probably won't honor 2 weeks later. Do it yourself and just have a local shop balance your tires.
Mike is offline   Reply With Quote
Old 05-14-2013, 10:07 PM   #5
Senior Member

True Car Nut
 
2kg4u's Avatar
 
Join Date: Sep 2006
Location: Windsor, Ontario / Detroit, Michigan
Posts: 4,804
Thanked 220 Times in 181 Posts
2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of2kg4u has much to be proud of
Default

I generally buy from Discount or Belle Tire and have not had any issues. Like anything else, you have to be vigilant to make sure everything is done properly. I feel sorry for the people who don't know what questions to ask or what to look for.
2kg4u is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Trip to Discount Tire... GonneVille General GM Chat 4 02-15-2008 01:50 AM
Discount tire direct..... dbeast420 Lounge 3 05-02-2007 06:04 AM
mixed emotions *Duplicolor Hot Tires* *pics* ga93sle Detailing & Appearance 8 11-03-2006 09:47 PM
UPDATE: 00k+ Sway Bar Poly Bushings - Mixed News TommyGloves 2000-2005 0 06-15-2006 11:53 PM
YaY!! i broke Discount Tire... bandit Lounge 4 03-25-2006 10:48 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 04:17 AM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.