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Old 06-13-2005, 11:43 PM   #11
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Quote:
Originally Posted by bonnie94sse
I deleted normal.dot....but it still does not work!!! Is it a problem with the registry keys!? Normal.dot is gone, but I open word, it opens fast now, but when I try to open a .doc file, nothing happens for at leats 30 seconds, then it says "Word needs a converter to display this file correctly. this feature is not installed, would you like to install it now?" I click yes, then the program does not respond and I have to 'End Now." This is so damn frustrating. It'* the same problem I've been having.
try to make a new normal.dot or download one from microsoft. I think that is what we did with our old computer and word.
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Old 06-14-2005, 02:25 AM   #12
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format reinstall
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Old 06-14-2005, 04:02 AM   #13
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Quote:
Originally Posted by Hans
format reinstall
elaborate please
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Old 06-14-2005, 08:10 AM   #14
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http://pubs.logicalexpressions.com/P...cle.asp?ID=151

Normal.dot Template—Explained

Quote:
Opening/Closing Word Problems
If you ever experience any problems with Word Opening or Closing, be sure to keep this article handy! It'* got a list of solutions and explanations about various possible causes to your problems and how to get things rolling again.

Problem Opening (closing) Word
http://www.mvps.org/word/FAQs/AppErr...peningWord.htm

And also be sure to check out this TechTrax article, which relates specifically to problems for those of you who use Norton Antivirus with Office.

Norton Antivirus and Office XP SP-2
http://pubs.logicalexpressions.com/P...cle.asp?ID=109
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Old 06-15-2005, 12:15 PM   #15
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Thanks MOS. I actually found that page a few days ago but it didn't help :( I need a new HD anyway, so maybe I'll just start over.
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