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Old 06-11-2005, 03:28 PM   #1
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Default Microsoft Word HELP!!!!!!!!!!!!!

!i am having some extremely frustrating problems with word. When it opens it says" cannot open existing (normal.dot)"... Word opens still, but when I try to open a word doc that I made, it says it "needs a converter to display the file." Then I click ok to install it and basically nothing happens, it doesn't repsond. I try to uninstall Office to reinstall it, and it says "Error 2203- internal error WINDOWS\installer\12508d.ipi -*series of numbers* Contact your IT department for help"

I did some research on how to solve the problem with the normal.dot template, tried some things, but I still can't do anything. Anyone have some help for me? I tried the regedit too, nothing yet, I need this program to work!
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Old 06-11-2005, 03:48 PM   #2
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You didn't happen to install this version, did you?

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Old 06-11-2005, 03:53 PM   #3
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No, but maybe I'd have better luck with that version.

I have 2003 Professional Edition
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Old 06-11-2005, 06:44 PM   #4
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old school.


Perhaps try reinstalling the application
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Old 06-12-2005, 09:07 PM   #5
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I tried reinstalling but it fails every time. I click on 'remove', it says "gathering information" and I wait for about 1 1/2 minutes and it gives me the error message, and does not complete uninstalling. I even tried the "repair problems' feature in add/remove programs, same error message.
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Old 06-12-2005, 10:40 PM   #6
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Easy fix.....

Find and delete "normal.dot"..... it'* probably hidden... so be sure to click "view all files" in folder options.

That should fix it.
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Old 06-13-2005, 02:17 PM   #7
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Quote:
Originally Posted by Merlin 91/97
Easy fix.....

Find and delete "normal.dot"..... it'* probably hidden... so be sure to click "view all files" in folder options.

That should fix it.
That'* what one of my friends told me too, I searched and couldn't find it. I'll try that again.
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Old 06-13-2005, 02:20 PM   #8
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You could try reinstalling. Most MS products have a "repair install" where it looks for missing/corrupt files and replaces them.
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Old 06-13-2005, 10:37 PM   #9
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Quote:
Originally Posted by MOS95B
You could try reinstalling. Most MS products have a "repair install" where it looks for missing/corrupt files and replaces them.
already tried that..gives me the error. cannot uninstall, said there was a fatal error during installation...
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Old 06-13-2005, 11:04 PM   #10
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I deleted normal.dot....but it still does not work!!! Is it a problem with the registry keys!? Normal.dot is gone, but I open word, it opens fast now, but when I try to open a .doc file, nothing happens for at leats 30 seconds, then it says "Word needs a converter to display this file correctly. this feature is not installed, would you like to install it now?" I click yes, then the program does not respond and I have to 'End Now." This is so damn frustrating. It'* the same problem I've been having.
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