Well, my Dad'* Dell laptop won't boot up. It turns on and all, but Windows just won't boot up. Anybody have any idea what could be causing this? It'* a Dell Latitude. It has Windows XP I believe, with a Pentium 4. Any ideas?

check the cd drive for anything in it. then pull the battery and let it sit for like 1/2 hour w/o battery. Give that a shot.

Service Tag, Express Service Code or Product Model? I can look it up..at work right now.

Where is the service tag?

bottom of system

What does it look like? Sorry, I'm a computer noob.

It says "Service Tag"

Entering the service tag of your Dell computer or peripheral helps Dell deliver solutions tailored to the products you own. Your Service Tag is a unique five- to seven- digit alphanumeric (letter and number) code, which is found on a white bar-coded label affixed to your Dell computer or peripheral.


what is the product model?

It is a Dell Latitude C840, model number: PP01X.

And I found the service tag, JPJ7611 is the alphanumeric code on it, just below the bar code.

no that is a tag for a Dimension 8200

Do you see the windows XP splash screen at all?

need more info

It has Windows Professional 2000.