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Old 01-01-2006, 09:39 AM   #1
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Default Just wondering

After having my Bonneville serviced at the dealer, I recieved a letter staing that I will be reciecing a survey from GM about the service dept.. They said "don't send it in with anything but totaly satisfied" checked. If there is anything that I'am not happy with, I should work out something with them first. I have a few issues with the service dept. Shoulld I tell them I want fog lights for life.
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Old 01-01-2006, 10:05 AM   #2
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If you have something legit to gripe about then yeah, try and work something out.
The fact that they told you not to send it in with anything but totaly satisfied my be something worth putting on the survey.
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Old 01-01-2006, 12:27 PM   #3
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Quote:
Originally Posted by Jack
If you have something legit to gripe about then yeah, try and work something out.
The fact that they told you not to send it in with anything but totaly satisfied my be something worth putting on the survey.
Sounds like they have some issues with other customers that weren't satisfied. I'd send it back in and definately note that.
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Old 01-01-2006, 12:46 PM   #4
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I'd be honest in the survey. Afterall, what'* the point in the survey if it'* going to come back all positive?
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Old 01-01-2006, 01:48 PM   #5
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Yeah they do that cause that affects their service rating. Answer the survey honestly, and that way if there IS something wrong at that dealer it may actually get resolved.
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