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Old 10-17-2005, 05:11 PM   #1
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Default Dealershiip Experience - Positive

I have found most visits to a dealership to have been a pain in the posteriior. That is except for one place. I've had my son and daughter-in-law take their vehicles there for service, and to look for a used car. All times they were treated politely and fairly.

A little less than a year ago, I got an intermediate shaft from GM Parts DIrect, which is now making noise. Checking their site, they say to try the local dealership first, as any can honor a GM parts warranty. As a result of those past experiences, I thought that I'd give them a try. I had some trouble explaining the situation to the parts counter, but I eventually got forwarded to the sevice manager. In short, they not only honored the warranty, they installed the part too...free of charge.

I often complain when I don't feel that I'm treated properly so I think I should also let people know when someplace goes out of their way to help. So, if you live in the Grand Rapids Michigan area, and need to do business with a dealer, I'd recommend that you visit Grand Pontiac on 28th street southwest near Ivanrest.

(Your mileage may vary.)
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Old 10-17-2005, 05:20 PM   #2
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Default Re: Dealershiip Experience - Positive

Quote:
Originally Posted by Archon
I have found most visits to a dealership to have been a pain in the posteriior. That is except for one place. I've had my son and daughter-in-law take their vehicles there for service, and to look for a used car. All times they were treated politely and fairly.

A little less than a year ago, I got an intermediate shaft from GM Parts DIrect, which is now making noise. Checking their site, they say to try the local dealership first, as any can honor a GM parts warranty. As a result of those past experiences, I thought that I'd give them a try. I had some trouble explaining the situation to the parts counter, but I eventually got forwarded to the sevice manager. In short, they not only honored the warranty, they installed the part too...free of charge.

I often complain when I don't feel that I'm treated properly so I think I should also let people know when someplace goes out of their way to help. So, if you live in the Grand Rapids Michigan area, and need to do business with a dealer, I'd recommend that you visit Grand Pontiac on 28th street southwest near Ivanrest.

(Your mileage may vary.)
i may try that down here with my dealer.....but my intermediate shaft isnt that bad right now... *knocks on wood* im glad you had good service
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Old 10-17-2005, 10:42 PM   #3
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Mine wasn't that bad yet either...was just starting to clunk again...worse when it was cold, but I had 5 days left on the warranty, so I had to get it done quickly. Good luck with your dealer.
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Old 10-17-2005, 11:02 PM   #4
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The term bad dealership is used alot, alot of people have had bad experiences because of insane mark up on parts prices. But it all depends on the people, have a good team of people with a good manager ahead of them, and you will get good pleasent service in the end, I've seen it, it works.
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