Has anyone for Ontario ever returned defective Canadian Tire Mastercraft toold for exchange? If so, what was the procedure. I know that they have a lifetime manufactures warranty, but I've never used it.


Thanks

Me thinks this should have been posted in The Lounge!

Would someone please place this thread when it will be better suited. Thanks

No problem as long as you have the receipt. Its always a good idea to keep reciepts in a drawer of your tool box.
They still may exchange as long as it is true mastercraft.

I return tools all the time without a receipt. Everytime I snap a ratchet or bend a wrench I take it back and they tell me to go grab another one off the shelf, no questions asked.

First off I don't have the reciept since it says Mastercraft right on the tool and only CTC sells Mastercraft

Now Jarvisx2000 when you're talking about returning tools without a reciept, are you referring to Candian T At present, I have a 2 ratchets and 1 adjustable pliers to exchange.

walk in say "it broke" get new tool leave. Its that simple

very simple,

Go in crying, sobbing, carrying two boxes of tissue, accidentally drop your consumer lawyer'* card on the returns desk, flash your piece tucked in your belt, and ask politely for a replacement...........should be no problem Frank!

This comes from a guy in retail who does warranty replacements all the time!

So are you all saying that you've done it before without hassles????? That'* what I want to know;.