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Old 03-08-2007, 03:56 PM   #1
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Has anyone for Ontario ever returned defective Canadian Tire Mastercraft toold for exchange? If so, what was the procedure. I know that they have a lifetime manufactures warranty, but I've never used it.


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Old 03-08-2007, 03:59 PM   #2
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Me thinks this should have been posted in The Lounge!
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Old 03-08-2007, 04:08 PM   #3
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Would someone please place this thread when it will be better suited. Thanks
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Old 03-08-2007, 04:29 PM   #4
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No problem as long as you have the receipt. Its always a good idea to keep reciepts in a drawer of your tool box.
They still may exchange as long as it is true mastercraft.
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Old 03-08-2007, 04:32 PM   #5
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I return tools all the time without a receipt. Everytime I snap a ratchet or bend a wrench I take it back and they tell me to go grab another one off the shelf, no questions asked.
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Old 03-08-2007, 04:34 PM   #6
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Quote:
Originally Posted by Jarvisx2000
I return tools all the time without a receipt. Everytime I snap a ratchet or bend a wrench I take it back and they tell me to go grab another one off the shelf, no questions asked.
First off I don't have the reciept since it says Mastercraft right on the tool and only CTC sells Mastercraft

Now Jarvisx2000 when you're talking about returning tools without a reciept, are you referring to Candian T At present, I have a 2 ratchets and 1 adjustable pliers to exchange.
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Old 03-08-2007, 05:09 PM   #7
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walk in say "it broke" get new tool leave. Its that simple
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Old 03-08-2007, 06:28 PM   #8
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very simple,
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Old 03-08-2007, 06:32 PM   #9
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Go in crying, sobbing, carrying two boxes of tissue, accidentally drop your consumer lawyer'* card on the returns desk, flash your piece tucked in your belt, and ask politely for a replacement...........should be no problem Frank!

This comes from a guy in retail who does warranty replacements all the time!
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Old 03-08-2007, 06:35 PM   #10
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Quote:
Originally Posted by brianj
Go in crying, sobbing, carrying two boxes of tissue, accidentally drop your consumer lawyer'* card on the returns desk, flash your piece tucked in your belt, and ask politely for a replacement...........should be no problem Frank!

This comes from a guy in retail who does warranty replacements all the time!

So are you all saying that you've done it before without hassles????? That'* what I want to know;.
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