Hello,
I have a 2011 grand sport corvette. On a recent trip to the dealership for a balancing issue with the tires I sat in the passenger seat and noticed a crack along the air bag. The tech took my car and came back and advised I had a air conditioner compressor leak as well. The dealership wanted 6k to fix both issues. I contacted General Motors to inquire how a car with 16,000 miles has a air compressor leak that cost 3k and a dash crack along the airbag that cost 3k.

In so many words General Motors was not interested to concerned with my issues. They advised that the car wasent under warranty and because the air conditioner was a service issue and the dealership had not seen my car that I was on my own.

I will say as a previous purchaser of 2 new Chevy trucks, a Chevy Camaro, a Cadillac CTS and a Corvette this will be my last vehicle purchase with General Motors.

I find it reprehensible that a company does not stand behind their products such products such as this. Everyone knows that a dash should not be splitting around the air bag at 16,000 miles anymore then the air conditioner compressor be bad that has been run no more then 3 times since I have had the car. I have read on these forums and others for many years where people have an issue and a customer service specialist comes along and says please contact GM. They bluff like they're going to make it right or get involved.

It is sad that General Motors has come to this.

If you buy a tv, with a one year warranty, and turn it on only 4x'*, and in the middle of the second year, the tv doesn't turn on, do you think you should get that tv fixed for free?

I am sure that compressor was only covered for 3 years/36K miles, yet you think it should be covered for 7 years? They don't cover a part based on the amount of times it was used.....

If you wanted your compressor covered for 7 years, you should have bought an extended warranty...

As for the cost of the A/C repair being 3K, I would like to see a breakdown of that cost myself....along with the upper pad replacement.....

Lol I don't expect any time frame. I don't expect defective parts either. It'* not acceptable. Regardless of warrenty time and miles it'* not acceptable. If you think it is then that'* your opinion and your certainly entitled to it. You would probably be well suited for a job at gm. They found it acceptable too.

I don't expect it to be free but I don't expect it to be 6 thousand dollars. I also don't expect it to happen in the first place this soon. It'* defective parts which is why there is a recall list of corvette owners with cracked dashs.

Thanks for your compassion and understanding.
Jeremy

Has nothing to do with compassion or understanding.......

Any car manufacturer, that has 3/36 bumper to bumper, is not going to fix something 4 years after the warranty expires.....

I should have said any manufacturer.....be it a car, tv, washing machine, etc., when the warranty is up, it'* up....

The Pad? Why isn't your'* recalled?

As for the cost of either repair, I agree it is high.....that'* why I said I liked to see a breakdown of the total cost....

It has everything to do with compassion and understanding. A 70k automobile should not have these issues during warrenty or past warrenty. GM may not stand by their products or parts but there are companies that do. Your hung up on the warrenty and it'* irrelevant. We both know that the car should not have either issue. I don't expect anything for free but I don't expect defective parts. And it'* not covered under a recall because the engineers at gm refuse to recall them. I guess that means their right? Does the fact that the zr1 corvettes overheat and shut down and gm refuses to recall them mean that the parts in the vehicle are not defective. Just because a company doesn't stand behind their products doesn't mean its right or acceptable. GM and the dealership we're aware of the costs they attempted to charge and we're obviously ok with it. I have never accepted anything for free in my life but it'* pretty obvious that the dash shouldn't crack and the compressor shouldn't be bad when hardly used.

Are you freaking kidding me? You think if this was a Honda, Toyota, Lexus and you came to them 4 years after their warranty has ended, they will fix it for free? If you do, you live in a dream world....

You seem to be hung up on the fact, your A/C was hardly used......what about the customer that uses it every day and it fails before 3y/36K? Should GM warranty it? But they have no idea how often a customer uses it or not? that'* why 3/36 is the foundation of the warranty....

By the way, ever use your defroster? If ambient temp in engine compartment is above 40F, you are using your A/C.....

And you should have asked for a printed estimate of all costs for the fixes....

Yes Toyota and Honda consistently stand by there products. Toyota truck frames rust and Toyota fixes them no warrenty. Your hung up on the statistics of the warrenty and it'* irrelevant. Age should not effect the ac and the car is not ran in cold or bad weather. Defroster used minimal times. That'* really irrelevant too. The ac should not be broke nor should the dash be cracked lol. This is pretty simple. Most people agree but I knew there would be one. Gm makes sub par parts and their customer service is terrible. That'* my experience. You can try to talk it into something else but it'* always going to be. I'm not here to convince you or anyone else who thinks it'* acceptable that it'* not. Generally when a business has a customer they take care of them and treat them right. Not 6k. I never said anything about free, you agree the cost is high lol yet your arguing with me. Not sure I get your point. If you truly think they shouldn't back their products in or out of warrenty that'* awesome. Continue being a sheep. Someone will read this and understand. That'* what'* important. Gm doesn't care about their customers and people need to know that. The customer service ends as soon as the vehicle is purchased.

If you had a business, and you took care of every customer who came in 4 years after the warranty was up, you would be out of business.....it'* a simple fact that you just don't see.....

Your crazy talking me. I never said they should pay for all issues. That'* an exhaduration. They should take pride in their products and fix or repair defective products though. That was the old American way. You do business right. What keeps you in business is not avoiding backing your products. It'* standing behind them so people come back. I also never said I thought they should pay for everything. I do think they could not attempt to make max profit off a customer though. It'* so crazy I don't want to be screwed over though. Your trying to make it like I want it for free and that'* not it. I don't want to be taken advantage of. You can pm me your fax number and Il provide documentation and information if your this interested. The extended warrenty actually just expired 4 months ago. I can provide you all the info you want. The quote for repairs the warrenty I had. All that.

OK, let'* just say we agree to disagree.....good luck with your problems....