It doesn't hurt to ask for goodwill assistance and let the dealer run it thru the calculator and see if GM is willing to participate.

Thanks Dan. That'* what I'm going to ask my ex-service manager about. He'* been pretty dang good to me even though I don't work for him anymore. The guy is the best service manager I've ever had and then afterwards one of the best friends I've ever had.

First it'* probably clever engineers.

Second it'* definitely beancounters.

So my 2013 Equinox (68,000 mi) is burning 1 quart every 500 miles. The dealer just finished the Oil Consumption Tests and GM said they will not cover it. I missed the date by a whole month..

I just received a letter from GM today dated March 2021:

We are writing to inform you of a potential emissions part condition of degraded catalytic converter and/or oxygen sensors caused by excessive engine oil consumption affecting some 2013 model year Chevrolet Equinox vehicles with a 2.4L engine of the tyoe you own.
The excessive oil consumption issue that causes this emissions parts conditions is defined as an engine consuming a quart of oil or more in less than 2,000 miles (3,200km) of driving. Signs your vehicle may have excessive oil consumption include that it needs frequent oil refilling, or that the engine creates an audible rattle or knocking sound, or that the engine oil pressure warning light illuminates on the instrument panel, or that the following message appears in the Drivers Information center: "Oil Pressure Low - STOP ENGINE".

WHAT WE HAVE DONE: General Motors is providing owners with an additional protection for this emissions part condition. If your 2013 Chevrolet Equinox is diagnosed with excessive engine oil consumption , As described above , Which causes this condition within 10 years of the
date your vehicle was placed in service or 150,000 miles (241,000km) Whichever occurs first, the catalytic converters and oxygen sensors will be replaced for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

They won't cover the root cause of the issue but will fix the damage it does for not fixing the issue.. My thinking is I will be having my Converters and Oxygen sensors replaced every 3000 miles. I have to put in 6 quarts of oil between oil changes. that has to be doing some damage to the converters and sensors and will require replacements at every oil change.

Wow GM seriously? Basically they won't fix the worn out rings/stem seals, & then expect owners to carry 1 gallon jugs of oil in the trunk?
Oh wait, as long as conditions are met, they will replace the cats & 02 sensors ?
Definitely not GM'* finest design. What ever happened to LEMON LAWS ?

Another GM blunder & loosing market shares.
Many consumers simply give up, & now call 1-800 Honda Or Toyota, for long lasting quality designed engines !!

For 2013 equinox gm has extended the warranty for oil consumption to 7yrs 6mo OR 120k miles whichever occurs first. on the 2.4L. Policy N192291100. I'd bet that the engine has been using excessive oil for a while, why wait so long to address the issue? Did you ask for "Goodwill Assistance" and have the dealer run it thru the calculator and see if GM is willing to participate in the repair? It wouldn't be a free repair but sometimes GM will participate. Was the oil consumption test started and documented BEFORE the policy expired? In that situation I've performed the repair under warranty due to the process started under the warranty being in effect. From what I've seen GM has been pretty forgiving as compared to other manufactures. Example:Had a KIA that the trans failed at 34K. KIA declined warranty repair because the trans fluid wasn't changed at 30k (the scheduled maintenance interval recommended by KIA). With a lot of manufactures if you don't follow their maintenance schedule the warranty is void and once the warranty period is over it'* over no exceptions. This I have witnessed personally. At some point when does someone take responsibility for their own vehicle and /or their own actions? I apologize if I've upset anyone,that wasn't the intent. I have heard this type of complaining so many times and seen GM step-up even when I can't understand why. Have 127k truck iin now with a trans issue,last time in a dealer was a warranty repair in 2017 at about 20k,now he'* demanding GM warranty the repair on his trans. GM is participating. Again I apologize and for straying off topic but sometimes one has to look at a situation from both sides of the fence. Thank you and take care.

I never knew my Equinox had the oil consumption issue, The dealer has changed the oil every time since 2017 and never told me it was consuming oil. When they change the oil they don't measure what comes out. They pull the plug and let it drain into a bulk container, then the tech moves onto another lift to work. I only noticed the issue when the check engine light came on and start smelling burnt oil while the car running. made an appointment and they said it was consuming all the oil and started the tests, went back to the dealership every 500 / 600 miles where it was a quart low every time. The service guy said I had missed the cut off by 1 month and that I would be responsible for the repair. They kept the car for 2 days while trying to get GM to help with the repair. I was quoted $3,200 for the repair and they said GM is unable to help with the issue.

Either way it'* going to cost GM a lot more in the long run as at every oil change they do from now on until I hit 150,000 Mi I will demand they change the converters and sensors as 6 quarts of oil is being consumed between oil changes and is being burned through the exhaust system.
The EPA Vehicle emissions testing center is on the way to the dealership, so i will stop there first to get the emissions tests prior to every oil change to show the high concentration of harmful emissions.

I know it sounds petty and i an not that type of guy, it'* about the insane letter they sent me yesterday.

Did you call GM customer Assistance I think the number is 800-462-8782. Was the oil consumption test started before the warranty ran out? For most people it takes more than a month to accumulate 1000 miles. Do you have documentation when it was started? It'* a good thing you have documentation of oil changes? You can try going up the food chain and see if you can get help. If you don't ask you don't get. As far as getting the cat'* replaced every oil change,I don't think that'* going to happen. I get the frustration. Low miles on a maintained vehicle and looking at a big repair bill. When dealing with the issue, keeping a calm and level head will get you farther. Right now all I can think of to help you is to call customer assistance or get hold of the Zone Rep and explain the situation. Not much help but that'* all I got right now. Take care.

I was 1 month and 1 day late for for the 7 month warranty period to start the oil consumption test.. I contacted customer service while the car was still at the dealership and they said the service writer / manager would have to submit the paperwork in order to be considered for the coverage. They did that and was still denied coverage for the repair. I keep a level head and am very polite to everyone I have talked to so far. they don't make the decisions and they are trying to help and I believe they have done so to the best of their abilities. I have been in the customer support industry over 27 years so I know how I would like to be treated. I also find it a shame that this engine defect has killed my resale value at no fault of my own for a vehicle in pristine condition and full service history. This is a LTZ edition with the full package except the sun roof and has the white diamond tri-coat paint with ceramic protection.

I live in a state with tight emission restrictions, exhaust fumes must fall within set parameters based on EPA guidelines. If a vehicle is burning 6 quarts of oil between oil changes and 3,000 miles, then those exhaust fumes have to be way above the maximums allowed by the EPA, maybe not every oil change, but every 3rd or 4th oil change may have an effect on the converters putting out higher than expected emission numbers.

I may convert the Windshield washer reservoir to an oil tank and just route the line with a check valve into the oil filler cap.. A few pumps of oil into the engine every 100 miles.. As long as it continues to burn oil, means it still has oil!

I contacted Chevy about this issue and provided all the paperwork and service records.
They said they would cover the repair. I dropped off the Equinox at the dealership and the next day the dealership called and said that the repair was going to cost $5,890 to fix the Oil Consumption issue.
Chevy said they would cover $4,300 of that. i was on the hook for $1,542. I do not agree, but i said no problem. I will deal with Chevy later for a full refund.
The next morning the dealership called again and said the bearings are cracked and needed replaced. He said Chevy will not cover the cost. another $250.. I said no problem. I am now on the hook for $1,792 for the repair.
I said if anything else needs repaired contact Chevy for them to cover the cost. I was also told the repair will take about 4 days to complete. A loaner would be on my dime.

The issue with the converters / oxygen sensors are only covered if the check engine light was on at time of service. The Check Engine light was on due to running out of oil between oil changes but went away after filling up with oil. The issue with the vehicle not warning of "Low Oil" cannot be fixed and is a design flaw. And was told to expect at least 1 quart of oil to be burned after 3000 miles instead of 500 miles.