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Old 03-13-2007, 03:04 PM   #1
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Default Wow first time i got one of these...

Iv never really got a Kudos letter before working at a Phone Tech Support Desk.

Here was my first here...



Quote:
I am moving to a new location and found a note with your name on it. I was intending to write this note several months ago and lost this paper. Now that I am cleaning up my area I found the note an would like to continue with my plans,

I had a problem with my Microsoft word program. Every time I created a new document my text would appear white and my background appeared blue. I could not remember how this change was done so I could not reverse it. This was extremely annoying. I made several phone call * to the help desk and I asked the OCSE MIS staff to assist. No one could resolve the problem. Then I spoke to Mr. Hamill who resolved the problem in less than 5 minutes.

I hope he is still in your employment as knowledge employees are hard to keep and he should be rewarded. He saved me time and the agency money. Having a good operational system will allow me to effectively serve our families and children in an efficient manner.

So please advise Mr. Hamill that I appreciate his skills knowledge and expertise.

Sincerely,
Tulline J
Associate Staff Analyst
& from my Supervisor.

Quote:
Tulline - Thank you for taking the time to reflect on the positive experience that you had with Ryan a few months ago. I am please that he was able to resolve your issue in a timely manner as we know how important your time and work is.



Ryan - Thank you for taking the time to ensure that Tulline'* issue was resolved in such a quick and efficient manner. Keep up the great work!! Your dedication to delivering first class customer service and troubleshooting skills is appreciated. Congratulations and we hope you receive many more emails from satisfied clients!



Patricia D
Help Desk Supervisor
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Old 03-13-2007, 03:09 PM   #2
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Good on you, Bandit.

This Alaksa Ambers' for YOU
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Old 03-13-2007, 03:17 PM   #3
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Default Re: Wow first time i got one of these...

Quote:
Originally Posted by bandit
...from my Supervisor...

Quote:
...Ryan...we hope you receive many more emails from satisfied clients!...
...in lieu of a raise.

I'm just reading between the lines here.
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Old 03-13-2007, 03:23 PM   #4
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Motorhead- I only wish

From the people that have been at this place for over 2 -3 years, when they get a good review, the raise is only like 10-15 cents

But im going to keep that for when i get another job
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Old 03-13-2007, 03:32 PM   #5
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That'* my point - you're compensated through job satisfaction instead of monetary increase. LOL That'* why guys like WillWren work for free.
*That'* the rumor, anyway*
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Old 03-13-2007, 04:38 PM   #6
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When I was on the phones doing support I recieved at ton of emails. there was one day around last feburary I think it was where I received all these in one day. Usually it was 2 or 3 a day but this one was weird. I musta been in a good mood (intoxicated, high) I dont know....
Quote:
Richard, Hans and your company are doing a great job...now if we could only get the server to cooperate Thanks, Jeff,
Quote:
Dear Rich, I want to let you know that Hans was a big help today with my server question. He understood exactly what I was trying to do, knew the solution right away and gave excellent guidance well matched to my level of expertise. I'm very glad I called Hans - I wish I had called earlier instead of trying to figure it out myself for hours earlier. Sincerely, Joe , Director of Information Technology,
Quote:
Hello Richard, Hans was very helpfull and patient in getting to the root of our problem and once identified set up to have replacement parts and a tech dispatched to our office. He did a very good job. Thanks again for the very good service, Daniela
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Hi there, I just wanted to take a moment to let you know that Hans gave the best support service I think I’ve ever had. My company’* main production server crashed due to a RAID hard drive failure. Hans had us back up in less than 30 minutes. He immediately knew what to do, and provided clear and calm instructions. I couldn’t have asked for better service. Brian, Board of Directors, *******Star Corperoration
Quote:
Hello Richard, RE: Case# -(Hans), I would like to pass on our appreciation for your staff'* handling of our server trouble shooting. After leaving our server with our university'* computer shop (store) for 4 business days of no action, one of my staff physically retrieved the machine and called your support number earlier this morning. Within moments we were properly directed, found Hans and he diagnosed our problem within seconds, walked me (non-techie) through the solution and our server was back on the job later that day. Hans sorted our problem in under 10 mins. I wish we had called you guys directly in the first place! Anyway, with sincerest thanks on behalf of about 20 very nervous researchers who now understand backups more intimately. Regards, Bryan , Ph.D., Assistant Professor, Assistant Director, Burnaby, B.C., Canada
Quote:
I was very pleased with Hans' helpful attitude. He was extremely courteous when talking to me and he quickly helped me resolve my problem. I think more support people should follow Hans' example. Thanks for the help guys. Nick,
Quote:
Hans was very helpful and effective in helping to resolve this server problem [Dell Case# -]. He was also extremely patient during the troubleshooting process, accommodating me during the time consuming actions of repeatedly removing the server from the rack to make each change, as well as working through difficult communications over a speakerphone with the typically high levels of background noise in a telecom room. The problem was resolved quickly and efficiently, helping to make me efficient and effective within my organization. Great job, thanks. Dan , IT Manager,
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Old 03-13-2007, 04:40 PM   #7
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Yeah, i would get more, but New You State people hate us... so they dont care when they get someone nice and good like me. i did not think i was ever going to get one working here.

I got like 5 or so when i did Turbo Tax tech support.
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Old 03-13-2007, 04:42 PM   #8
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Quote:
Originally Posted by bandit
Yeah, i would get more, but New You State people hate us... so they dont care when they get someone nice and good like me. i did not think i was ever going to get one working here.

I got like 5 or so when i did Turbo Tax tech support.
do you send all your customers emails?

You could put something like

"how am i doing, please let my manager JOE BLOW know at [email protected]" or something
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Old 03-13-2007, 04:45 PM   #9
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Nope, i dont send any emails unless i have to, and when i do its form my State PC

And we dont have any dedicated email or phone # for Kudos'*

Its almost like they dont want then to send us a Kudos
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Old 03-13-2007, 05:32 PM   #10
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Don't want you to get a big head, you know...
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