I am moving to a new location and found a note with your name on it. I was intending to write this note several months ago and lost this paper. Now that I am cleaning up my area I found the note an would like to continue with my plans,

I had a problem with my Microsoft word program. Every time I created a new document my text would appear white and my background appeared blue. I could not remember how this change was done so I could not reverse it. This was extremely annoying. I made several phone call * to the help desk and I asked the OCSE MIS staff to assist. No one could resolve the problem. Then I spoke to Mr. Hamill who resolved the problem in less than 5 minutes.

I hope he is still in your employment as knowledge employees are hard to keep and he should be rewarded. He saved me time and the agency money. Having a good operational system will allow me to effectively serve our families and children in an efficient manner.

So please advise Mr. Hamill that I appreciate his skills knowledge and expertise.

Sincerely,
Tulline J
Associate Staff Analyst

Tulline - Thank you for taking the time to reflect on the positive experience that you had with Ryan a few months ago. I am please that he was able to resolve your issue in a timely manner as we know how important your time and work is.



Ryan - Thank you for taking the time to ensure that Tulline'* issue was resolved in such a quick and efficient manner. Keep up the great work!! Your dedication to delivering first class customer service and troubleshooting skills is appreciated. Congratulations and we hope you receive many more emails from satisfied clients!



Patricia D
Help Desk Supervisor

Richard, Hans and your company are doing a great job...now if we could only get the server to cooperate Thanks, Jeff,

Dear Rich, I want to let you know that Hans was a big help today with my server question. He understood exactly what I was trying to do, knew the solution right away and gave excellent guidance well matched to my level of expertise. I'm very glad I called Hans - I wish I had called earlier instead of trying to figure it out myself for hours earlier. Sincerely, Joe , Director of Information Technology,

Hello Richard, Hans was very helpfull and patient in getting to the root of our problem and once identified set up to have replacement parts and a tech dispatched to our office. He did a very good job. Thanks again for the very good service, Daniela

Hi there, I just wanted to take a moment to let you know that Hans gave the best support service I think I’ve ever had. My company’* main production server crashed due to a RAID hard drive failure. Hans had us back up in less than 30 minutes. He immediately knew what to do, and provided clear and calm instructions. I couldn’t have asked for better service. Brian, Board of Directors, *******Star Corperoration

Hello Richard, RE: Case# -(Hans), I would like to pass on our appreciation for your staff'* handling of our server trouble shooting. After leaving our server with our university'* computer shop (store) for 4 business days of no action, one of my staff physically retrieved the machine and called your support number earlier this morning. Within moments we were properly directed, found Hans and he diagnosed our problem within seconds, walked me (non-techie) through the solution and our server was back on the job later that day. Hans sorted our problem in under 10 mins. I wish we had called you guys directly in the first place! Anyway, with sincerest thanks on behalf of about 20 very nervous researchers who now understand backups more intimately. Regards, Bryan , Ph.D., Assistant Professor, Assistant Director, Burnaby, B.C., Canada

I was very pleased with Hans' helpful attitude. He was extremely courteous when talking to me and he quickly helped me resolve my problem. I think more support people should follow Hans' example. Thanks for the help guys. Nick,

Hans was very helpful and effective in helping to resolve this server problem [Dell Case# -]. He was also extremely patient during the troubleshooting process, accommodating me during the time consuming actions of repeatedly removing the server from the rack to make each change, as well as working through difficult communications over a speakerphone with the typically high levels of background noise in a telecom room. The problem was resolved quickly and efficiently, helping to make me efficient and effective within my organization. Great job, thanks. Dan , IT Manager,