Trouble with Autozone - GM Forum - Buick, Cadillac, Chev, Olds, GMC & Pontiac chat


Lounge For casual talk about things unrelated to General Motors. In other words, off-topic stuff. And anything else that does not fit Section Description.

Reply
 
 
 
Thread Tools Search this Thread
Old 01-31-2006, 09:03 PM   #1
Member
Posts like a V-Tak
Thread Starter
 
Join Date: Nov 2005
Location: Minneapolis, MN
Posts: 78
Thanks: 0
Thanked 0 Times in 0 Posts
stuffelse is on a distinguished road
Default Trouble with Autozone

alright guys, i need some advice

i finally got my rice pipe shipped from Autozone, ordered it online and had it sent here (duluth, MN) and there'* not a store within 150 miles.

I got the part, which i paid full price for, and they sent me an open box, mutilated packaging, and the tube actually has somewhat minor scratches on what will be the upper surface of the pipe!

I called customer service, but it was afterhours, so the guy told me to email them. I sent in a lengthy detailed complaint, stating that i'm not willing to accept another 2 weeks of waiting for this part to ship back and have a replacement shipped out. I also offered to take digital pictures of the damage if they want.

Any feedback? similar experiences? you guys think i'm totally wasting my time? i'm kinda hoping for a partial refund or a gift card or something, but we'll see what actually happens. i'll keep updates coming.
stuffelse is offline   Reply With Quote
Old 01-31-2006, 10:19 PM   #2
Junior Member
 
Join Date: Mar 2004
Location: Purgatory
Posts: 0
Thanks: 0
Thanked 0 Times in 0 Posts
harofreak00 is on a distinguished road
Default

did u try to buff them out...

i bet that you want/need to put it in will take over the waiting time...

when i took mine out after 6-8 months of being in, it was really scratched and hazed... it happens...

get some good metal polish on it and see how it goes...

post those pics u emailed
harofreak00 is offline   Reply With Quote
Old 02-01-2006, 12:45 AM   #3
Member
Posts like a V-Tak
Thread Starter
 
Join Date: Nov 2005
Location: Minneapolis, MN
Posts: 78
Thanks: 0
Thanked 0 Times in 0 Posts
stuffelse is on a distinguished road
Default

oh, i didn't actually take any pictures yet. the scratches are actually very minor, it just pissed me off that they'd do that, give me, who has no choice in the matter, a beatup package like that, when i have no chance to return it
stuffelse is offline   Reply With Quote
Old 02-01-2006, 01:07 AM   #4
Senior Member
Certified Car Nut
 
Join Date: Oct 2003
Posts: 19,756
Thanks: 0
Thanked 0 Times in 0 Posts
1993 SLE is on a distinguished road
Default

even tho it is not good, and they shouldnt have sent it like that... there is no reason to worry about the packaging...and as for the scratches....they will be some that show up the first second you install the pipe on the car

dont sweat it
1993 SLE is offline   Reply With Quote
Old 02-01-2006, 02:11 AM   #5
Member
Posts like a V-Tak
Thread Starter
 
Join Date: Nov 2005
Location: Minneapolis, MN
Posts: 78
Thanks: 0
Thanked 0 Times in 0 Posts
stuffelse is on a distinguished road
Default

as far as i'm concerned it'* all a principle thing, i'm not worried at all about those scratches
stuffelse is offline   Reply With Quote
Old 02-06-2006, 10:59 PM   #6
Member
Posts like a V-Tak
Thread Starter
 
Join Date: Nov 2005
Location: Minneapolis, MN
Posts: 78
Thanks: 0
Thanked 0 Times in 0 Posts
stuffelse is on a distinguished road
Default

update on this issue:

I got a phone call on friday from an autozone customer service guy. he told me "well, what i'm gonna do is ship you out another one of the part, just forget about the first one." i says "so do i ship the first one back in the packaging, or what?" he replies "no, just keep it. forget about it."

i think i'm gonna bring this one back to autozone and get some 43 bucks back then
stuffelse is offline   Reply With Quote
Old 02-06-2006, 11:03 PM   #7
Junior Member
 
Join Date: Mar 2004
Location: Purgatory
Posts: 0
Thanks: 0
Thanked 0 Times in 0 Posts
harofreak00 is on a distinguished road
Default

Quote:
Originally Posted by stuffelse
update on this issue:

I got a phone call on friday from an autozone customer service guy. he told me "well, what i'm gonna do is ship you out another one of the part, just forget about the first one." i says "so do i ship the first one back in the packaging, or what?" he replies "no, just keep it. forget about it."

i think i'm gonna bring this one back to autozone and get some 43 bucks back then
good things come to those who wait... congrats
harofreak00 is offline   Reply With Quote
Old 02-06-2006, 11:04 PM   #8
Junior Member
 
Join Date: Mar 2003
Location: Purgatory
Posts: 0
Thanks: 0
Thanked 0 Times in 0 Posts
vital49 is on a distinguished road
Default

Don't you think that'* a unethical? Sounds like they treated you fairly.
vital49 is offline   Reply With Quote
Old 02-06-2006, 11:07 PM   #9
Member
Posts like a V-Tak
Thread Starter
 
Join Date: Nov 2005
Location: Minneapolis, MN
Posts: 78
Thanks: 0
Thanked 0 Times in 0 Posts
stuffelse is on a distinguished road
Default

Quote:
Originally Posted by vital49
Don't you think that'* a unethical? Sounds like they treated you fairly.
did you read the beginning of the thread? the whole ordeal was because they sent me an open box damaged item and i paid full price for it and had no choice in the matter. it would have been different had i gone to the store and made the decision myself, but i ordered it online and was given that, whether i liked it or not.

i consider it perfectly ethical, if they're willing to just give me a replacement, i'm going to return it, considering i already broke down and used the scratched one, expecting no reply from them.
stuffelse is offline   Reply With Quote
Old 02-06-2006, 11:08 PM   #10
Senior Member
Posts like a Camaro
 
Join Date: Apr 2005
Posts: 1,071
Thanks: 0
Thanked 0 Times in 0 Posts
Sully1742 is on a distinguished road
Default

Quote:
Originally Posted by stuffelse
update on this issue:

I got a phone call on friday from an autozone customer service guy. he told me "well, what i'm gonna do is ship you out another one of the part, just forget about the first one." i says "so do i ship the first one back in the packaging, or what?" he replies "no, just keep it. forget about it."

i think i'm gonna bring this one back to autozone and get some 43 bucks back then
I'd say don't be a stiff. They helped out. If you want to get a couple bucks back, sell it on here for half of what you paid. They took care of you in the end, don't do something classless to negate it.
Sully1742 is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Trouble, trouble, trouble jbmark33 2000-2005 25 05-22-2007 10:11 PM
Don't trust autozone ICM testers John Deere Boy General GM Chat 1 07-22-2004 09:33 PM
Tester at Autozone padgett 1987-1991 4 02-28-2004 02:49 AM
Harmonic Balancer and Loaner Puller from Autozone! 95neongirl 1992-1999 3 09-04-2003 03:56 PM
Autozone t-stat question anthonyv62 General GM Chat 1 08-01-2003 02:46 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 08:34 AM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.