I must say... - GM Forum - Buick, Cadillac, Olds, GMC & Pontiac chat

Lounge For casual talk about things unrelated to General Motors. In other words, off-topic stuff. And anything else that does not fit Section Description.

I must say...

Reply

 
 
 
Old 02-29-2012, 04:14 PM
  #1  
Senior Administrator



Certified Car Nut
Thread Starter
 
Join Date: Jul 2003
Location: Dark Side, NY
Posts: 16,290
Thanked 1,244 Times in 934 Posts
Mike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond repute
Default I must say...

I'm not exactly happy with HPTuners right now. On the 21st of Feb, I spent $500 on a tuning kit. They claim, it takes 3-5 business days to "complete" an order. Come to find out, it takes them 3-5 business days to ASSEMBLE an order. As in, solder everything to the circuit board. Then, they ship it out, and depend upon UPS to email you the tracking information.

Today, I quoted their 3-5 business day processing and emailed them inquiring about the status of my order. The reply I got back was...

We have received some units from production and a lot is shipping today.
Well, that tells me alot. Is my order in that batch?

Apparently, I am not the only one that feels HPTuners could learn some basic business practices. For example. KEEP CUSTOMERS IN THE LOOP. BASIC COMMUNICATION. HELLO?!

If someone emails asking about an order, the company should at LEAST be able to say, yes, we have your order in the system, it is on Hannibals workbench, it should be completed in 2 hours, then be shipped tomorrow.
I'm sure they could afford a cheap internal order tracking software.

Another thing I have seen. If someone orders from a reseller, such as SummitRacing, 3800Performance, etc etc, from the time of order, to day of delivery, average, 3-4 days.

Ok, I'm done ranting now.
__________________
2002 S10 V8
Please do NOT PM technical questions
Please do not reply to posts older than 6 months
Mike is offline  
Reply With Quote
Old 03-01-2012, 09:10 AM
  #2  
Senior Member
True Car Nut
 
jwfirebird's Avatar
 
Join Date: Dec 2009
Location: western,ny state
Posts: 9,616
Thanked 563 Times in 481 Posts
jwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond repute
Default

unfortunately you find that alot more lately, apparently it coasts too much to store stuff in a warehouse. i would disagree though if i deal with a company thats too slow i dont deal with them anymore so where are they going to be when they have no orders to make?
jwfirebird is offline  
Reply With Quote
Old 03-01-2012, 09:58 AM
  #3  
Senior Administrator



Certified Car Nut
Thread Starter
 
Join Date: Jul 2003
Location: Dark Side, NY
Posts: 16,290
Thanked 1,244 Times in 934 Posts
Mike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond repute
Default

A few years ago, I ordered a cheap computer part from Newegg. It was about 8am in the morning, I paid for it, and went to work. About 3PM, I check my email and they sent me a msg saying my order was complete and it had the UPS tracking # in it already. WTF? Normally, I have to ask for this stuff. But, they were on the ball.

I guess it depends upon how much you spend. A $10 computer part yielded me good customer/communication service, but a $500 item gets me virtually nothing.

Warehouse? I think these things are made in house, in batches. But why batches? Are there pros and cons when it comes to shipping on a order by order basis? I don't see any. The only con I see is, it makes the customer wait. And customers don't like waiting. On HP'* forum, I see lots of people complaining about the shipping, but they don't even try to come up with an excuse or anything.
__________________
2002 S10 V8
Please do NOT PM technical questions
Please do not reply to posts older than 6 months
Mike is offline  
Reply With Quote
Old 03-01-2012, 10:20 AM
  #4  
Senior Member
True Car Nut
 
jwfirebird's Avatar
 
Join Date: Dec 2009
Location: western,ny state
Posts: 9,616
Thanked 563 Times in 481 Posts
jwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond reputejwfirebird has a reputation beyond repute
Default

that was more of a sarcastic remark. how much room could it take to store some modules and software?
jwfirebird is offline  
Reply With Quote
Old 03-01-2012, 10:29 AM
  #5  
Senior Administrator



Certified Car Nut
Thread Starter
 
Join Date: Jul 2003
Location: Dark Side, NY
Posts: 16,290
Thanked 1,244 Times in 934 Posts
Mike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond repute
Default

Originally Posted by jwfirebird View Post
that was more of a sarcastic remark. how much room could it take to store some modules and software?
That is a very good question.
__________________
2002 S10 V8
Please do NOT PM technical questions
Please do not reply to posts older than 6 months
Mike is offline  
Reply With Quote
Old 03-01-2012, 11:17 AM
  #6  
Senior Member
Posts like a 4 Banger
 
ole fart's Avatar
 
Join Date: Nov 2011
Location: Wyoming
Posts: 107
Thanked 4 Times in 2 Posts
ole fart is on a distinguished road
Default

I had problem with one seller in Ohio he chose to lie and blame ebay and paypal instead of oh shoot we goofed up. I will not use anyone in Ohio again if I can find part anywhere else. the usps is the biggest delay taking a week to ten days an a few two weeks for delivery, not the dealers fault, so I get pissed at the usps for not doing a better job.course it goes back to real public cons gutting every gov. office to make gov agencies look bad.
ole fart is offline  
Reply With Quote
Old 03-02-2012, 08:36 AM
  #7  
Senior Administrator



Certified Car Nut
Thread Starter
 
Join Date: Jul 2003
Location: Dark Side, NY
Posts: 16,290
Thanked 1,244 Times in 934 Posts
Mike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond repute
Default

According to UPS'* website, it should be delivered today.

It'* funny though, when I was stationed at Ft Drum and if I was due a delivery, I would actually go chase down UPS and get it. The driver got use to me after a couple deliveries.
__________________
2002 S10 V8
Please do NOT PM technical questions
Please do not reply to posts older than 6 months
Mike is offline  
Reply With Quote
Old 03-05-2012, 02:48 PM
  #8  
DINOSAURUS BOOSTUS

Expert Gearhead
 
BillBoost37's Avatar
 
Join Date: Mar 2005
Location: Enfield, CT
Posts: 41,391
Thanks: 0
Thanked 0 Times in 0 Posts
BillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of light
Default

You ordered directly or from a vendor?
BillBoost37 is offline  
Reply With Quote
Old 03-05-2012, 03:01 PM
  #9  
Senior Administrator



Certified Car Nut
Thread Starter
 
Join Date: Jul 2003
Location: Dark Side, NY
Posts: 16,290
Thanked 1,244 Times in 934 Posts
Mike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond reputeMike has a reputation beyond repute
Default

Originally Posted by BillBoost37 View Post
You ordered directly or from a vendor?
I ordered directly from HP. I have noticed from the HP forum, that if people order from a vendor, they get it in about 4 days, vs the 8 or 9 days straight from HP.
__________________
2002 S10 V8
Please do NOT PM technical questions
Please do not reply to posts older than 6 months
Mike is offline  
Reply With Quote
Old 03-05-2012, 03:57 PM
  #10  
DINOSAURUS BOOSTUS

Expert Gearhead
 
BillBoost37's Avatar
 
Join Date: Mar 2005
Location: Enfield, CT
Posts: 41,391
Thanks: 0
Thanked 0 Times in 0 Posts
BillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of lightBillBoost37 is a glorious beacon of light
Default

Give them a break on the poorness so far. I've had quite a few dealings with Bill and Chris on the technical side and they are amazing for turn around. I swear those guys work 24/7 365. I've had responses on Sunday afternoons/nights etc.
BillBoost37 is offline  
Reply With Quote

Thread Tools
Search this Thread
Quick Reply: I must say...


Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.