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Old 02-26-2004, 07:53 PM   #1
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I recenty ordered a corner lamp from GMPD. They accuse me of giving them the wrong number, and didn't take back the part. I emailed them for a part # on a power antenna and they sent me an email back with the #. I found it interesting this was part of the email:

Quote:
Please keep in mind gmpartsdirect.com cannot
be held responsible for incorrect part numbers. Please feel free to
validate the accuracy with your local dealer. As a note, special order
and electrical parts are non-returnable so please verify your part
numbers are correct.
IMO, they should be responsible if they get part #'* wrong. I like how they try to avoid fault in everything! If GMPD sends people a part # they are asking for, GMPD should make sure it is correct. If it isn't it should be their fault. Just my 2 cents. I hope no one else has had problems with them.
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Old 02-26-2004, 08:43 PM   #2
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Is GMPD an approved GM distributor?

Its the lack of simple customer service that bothers me here, a mistake is a mistake, granted its on the customers end or the suppliers end. I am beginning to lose faith in the system.

I feel yer pain bro
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Old 02-26-2004, 08:45 PM   #3
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My order was cancelled because of my address? Must be the way i formatted it with my room numbers....
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Old 02-26-2004, 08:50 PM   #4
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Quote:
Originally Posted by Jim W
Is GMPD an approved GM distributor?

Its the lack of simple customer service that bothers me here, a mistake is a mistake, granted its on the customers end or the suppliers end. I am beginning to lose faith in the system.

I feel yer pain bro
I have a feeling they are not a licensed distributor. But if they give a wrong number, it'* not the customer'* fault. Customers are asked to "email GMPD for correct numbers." Why should we if they can't guarantee they are right, only until we get the wrong part in the mail, and cannot return it. You know? Oh well. I've ordered two things since that corner lamp and they've been correct, so until they mess up again, I'll save money however I can. Still better than the dealer.
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Old 02-27-2004, 08:24 AM   #5
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The above blurb represents corporate risk management. Unfortunately it needs to be rewritten to except part numbers that are given by GM Parts Direct itself. They need to take responsibility for the part numbers they give, but not for the part numbers that others give.
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Old 02-27-2004, 10:23 AM   #6
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GM =
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