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Old 01-27-2005, 07:12 PM   #1
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Default Craftsman Tool Warning

Seams that since K-Mart bought out Sears things have changed for the worse.
Hand tools will now be replaced or repaired at Sears discretion.

This means that if you have broken teeth in a ratchet they can hand you a new ratchet or hand you a rusty rebuilt ratchet or tell you to leave the store.
New torque wrenches now have only a 90-day warranty. If you have a torque wrench that was purchased with a lifetime warranty it is no longer covered.

So be careful what you purchase at Sears.

Ron 350

ron350 at breakthru.com
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Old 01-27-2005, 08:01 PM   #2
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that kinda sux, craftsman tools were never the best, but you always at least got the warranty
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Old 01-27-2005, 08:28 PM   #3
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As someone who sold tools at Sears for two time spans in the last 6 years, that'* not new information.
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Old 01-27-2005, 09:24 PM   #4
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I swear by them. I wouldn't buy anything else.. and I only have had one socket break [deep 15mm 6pt] de-torquing the head bolts. Replcaced it no problem.. didn't even ask for the old one.

The only problem I have, is there is one girl that works at the local Sears is a TOTAL bitch, and is not nice whatsoever.. but as long as I am just buying something, it'* cool.


-justin
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Old 01-27-2005, 09:25 PM   #5
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You want some good tools....


SnapOn


You gotta fork out the $$$ though
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Old 01-27-2005, 09:26 PM   #6
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Just don't buy the snap-on tools with the shiny finish. Sucks with greasy or oily hands. The matte finish is much better.
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Old 01-27-2005, 09:35 PM   #7
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I've never owned a craftsman racehet i liked. I've even had most of them replaced at one point or another. Dad'* torque wrench only lasted about 8 years. The snapon torque (which is 5 feet long and goes up to 750 lbs) has been around longer than me.
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Old 01-27-2005, 09:41 PM   #8
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Yeah, my family used to swear by Craftsmen, but all of the wratchet'* seem to be going to pot as of late. Not to mention the metals they use for the screw drivers is down a few notches from before as the Philips and Torx screw drivers I have are losing metal on even the loosest screws.
I wonder what they'll say the next time I go into Sears and do my returns (usually do every 6 months unless I really, really need the tool like yesterday). I have about 6 screw drivers and 4 wratchets (from my collection, dad'*, and my brother'*).
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Old 01-27-2005, 10:47 PM   #9
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I never really likes craftsman or strap-on. Too rich for my blood. Don't really like the snap-on ratchets, it'* too much of a pain to get the sockets off. I usually just buy stanley. My socket set has lasted me for 4 years and she'* still good as the day I bought it. I'm thinking about buying some pittsburg tools though. Harbor Freight sells them and I've been told they are really easy going with the warranty.

I do have some pretty old craftsman wrenches that I got from my father though. How old you ask? Well, they are stamped "Made In China"
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Old 01-27-2005, 11:14 PM   #10
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Everything but Torque wrenches is still lifetime warranty. I love my laser socket set, and wouldn't trade them for the world. Hell they were on sale and cheaper then the regular sockets at the time.

I take comfort in knowing that althought they may not be the best (snap on or mac) they'll last forever, because i'm a weekend warrior. I don't use them everyday, so they won't see the wear a mechanic would put on them. And if i'm ever working on the weekend and break a critical tool, I can go to the mall and get a new one. I know that mechanics don't like craftsman too much, but they're certainly far from bad tools. I don't have the funding, or the time to hunt down a tool van either. But they are nice....

Side note, Stanley stopped no questions asked lifetime warranty for all their tape measures. I kinda think they've had bean counters take over.

EDIT: speaking of craftsman, make sure I get my screwdriver back Martin! I coulda used it tonight Instead i had to grab my cheapie stanley set. Not that prying off an electrical boot is necessary of a high quality driver...
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