20min Password Reset Calls... - GM Forum - Buick, Cadillac, Chev, Olds, GMC & Pontiac chat


Lounge For casual talk about things unrelated to General Motors. In other words, off-topic stuff. And anything else that does not fit Section Description.

Reply
 
 
 
Thread Tools Search this Thread
Old 03-16-2007, 11:39 AM   #1
Senior Member
True Car Nut
Thread Starter
 
Join Date: Jan 2006
Location: NEBF:06,07 | NYBF:06,07 | ONBF:06,07 | CNBF:06 & more............
Posts: 8,029
Thanks: 0
Thanked 0 Times in 0 Posts
bandit is on a distinguished road
Default 20min Password Reset Calls...

WTF OMFG WOW

Some people should just not use Computers.

Took Me 20 F'ing mins to get this person to log onto her PC. (((20))) MINS


She Kept on typing the Numbers in Capitals

I tell People, do NOT use the Caps Lock, and ONLY hold the shift Key down for the WORD Not the Numbers!

But no do they lesson . Nope



How many other people here have to deal with people like this 3-5 times a day
bandit is offline   Reply With Quote
Old 03-16-2007, 11:43 AM   #2
Junior Member
 
Join Date: Mar 2003
Location: Purgatory
Posts: 0
Thanks: 0
Thanked 0 Times in 0 Posts
vital49 is on a distinguished road
Default Re: 20min Password Reset Calls...

Quote:
Originally Posted by bandit
But no do they lesson . Nope
Maybe it was YOU not communicating it correctly. :P

j/k. Tech support sucks. I did it for 9 months and hated it. VERY frustrating.
vital49 is offline   Reply With Quote
Old 03-16-2007, 12:13 PM   #3
Senior Member
True Car Nut
 
Join Date: Feb 2006
Location: Melrose
Posts: 4,596
Thanks: 0
Thanked 0 Times in 0 Posts
BLACK94SSEi is on a distinguished road
Default

Ok thats pretty bad, but I used to offer up tech support for my Female cousin in NY. When I would tell her to close the window, she wouldnt know what the heck I was talkign about. "minimize it or close it?" Close it!! "That red X thingy?" YES!!!

lmao I stopped helping her and now shes running windows 95 on her old azz computer since I refused to help her with a reformat after she messed up her windows 2000 that I had her install over the phone.

Talk about PAINFUL!!!
BLACK94SSEi is offline   Reply With Quote
Old 03-16-2007, 12:40 PM   #4
Sol
Senior Member
True Car Nut
 
Join Date: Sep 2002
Posts: 8,909
Thanks: 0
Thanked 0 Times in 0 Posts
Sol is on a distinguished road
Default

I'm glad I'm 2nd / 3rd level support. No phone BS.
Sol is offline   Reply With Quote
Old 03-16-2007, 03:26 PM   #5
Senior Member
Posts like a 4 Banger
 
Join Date: Jan 2007
Location: Northern West Virginia
Posts: 136
Thanks: 0
Thanked 0 Times in 0 Posts
rustedmetal86 is on a distinguished road
Default

people suck.

Quite often, people come into the store(or call on the phone), and when i greet them the first word outa their mouth is "question." It gets quite annoying at times, especially since 1/2 to 2/3 of the people never bought anything from us, yet *expect* us to guide them through their issues for free nonetheless. The worst part is the fact that they get insulted/angry when I wont stay on the phone and guide them step-by-step through fixing their walmart special for free.

<end rant>
rustedmetal86 is offline   Reply With Quote
Old 03-16-2007, 05:19 PM   #6
Senior Member
True Car Nut
 
Join Date: Jul 2004
Location: Twin Falls, Idaho
Posts: 7,545
Thanks: 0
Thanked 1 Time in 1 Post
Hans is on a distinguished road
Default

dealing with the consumer segment or similar ability or literacy level is unbareable.

dealing with "IT Professionals" or the corporate segment is a little easier.

Dont you hate the call that is:

Quote:
I am getting random reboots, but system diagnostics are passing and there are no errors in the event log, I'm also getting random drive predictive failures on my data array (Raid 10). I cannot schedule downtime since this box runs about 500 users and its our Domain Controller and Exchange Server
Then you look at what their system has and you see 8 sticks for a total of 32GB of ram, Dual Processors, 15 300GB Hard Drives....have fun.
Hans is offline   Reply With Quote
Old 03-16-2007, 07:33 PM   #7
Senior Member
Posts like a Northstar
 
Join Date: Feb 2007
Location: Starbuck, Manitoba Drving the Batmobile
Posts: 657
Thanks: 0
Thanked 0 Times in 0 Posts
Stitch is on a distinguished road
Default

I'm not a techy but I do paint new homes for a living and when I tell someone that a wall or door is wet, what do they do, they freak'n touch it every time and then say, "where did I get this paint on my hand from?" IDIOTS
Stitch is offline   Reply With Quote
Old 03-16-2007, 08:53 PM   #8
Senior Member
Posts like a Turbo
 
Join Date: Jul 2006
Location: Indianapolis
Posts: 410
Thanks: 0
Thanked 0 Times in 0 Posts
nagel79 is on a distinguished road
Default

i hate it when people call computers - towers, hard drives, motherboards, modems, cpu'*. IT'* A FREAKING COMPUTER PEOPLE. oh yeah we had this customer try to build his own computer and he brought it back to us and said it wouldn't turn on. One of our guys opened it and found that he left the plastic that covers the heat sink on. So my guy takes off the heat sink and not only did he leave that piece of plastic on, he also took the AMD sticker that they give you and put it on the processor like they show in pictures so you can tell it'* an amd. there are pics of this floating around some where. I have lots more stories like that
nagel79 is offline   Reply With Quote
Old 03-16-2007, 10:42 PM   #9
Junior Member
 
Join Date: Aug 2005
Posts: 0
Thanks: 0
Thanked 0 Times in 0 Posts
wjcollier07 is on a distinguished road
Default

hahahaha, yeah, i know, i still can't get my dad to understand that the tower is not called the CPU and the monitor is not a TV. The memory is not your hard drive, and yes, you do need a hard drive. The keyboard is not a type writer and the mouse will not give you some kinda disease. The computer can not just be turned off from the power strip, and the fans can not be permanently unplugged (he hates it when his processor fan speeds up to cool that super hot P4 Prescott core, dang those things get too hot).

As for tech support, yeah. I give people my card, then they call me and ask for help on the phone. I tell them I don't do free phone support and would they like me to come take a look at it. They get mad. And so I tell them that time is money....and they get madder and expect me to spend 3 hours on the phone with them diagnosing some of the simplest problems i've ever seen. Some. People.
wjcollier07 is offline   Reply With Quote
Old 03-16-2007, 11:13 PM   #10
Senior Member
Posts like a 4 Banger
 
Join Date: Aug 2006
Location: Springfield, Ohio
Posts: 140
Thanks: 0
Thanked 0 Times in 0 Posts
Dadwen is on a distinguished road
Default

Deal with them all day :(

P.E.B.K.A.C.
Dadwen is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Password remover Shadow Lounge 0 09-02-2007 11:43 PM
Been at work for over 20min... No new post??? bandit Lounge 26 08-07-2007 12:38 PM
lost the password for my account.had to open a new one. help s1ofdss-2 Introductions for new members 1 11-28-2004 11:21 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 04:07 PM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.