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Old 05-08-2005, 11:24 PM   #1
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Default Helm shipping delays for anyone else?

I ordered a 90 an 97 service manual from helm on April 20. They're shipping terms say 7-10 days for delivery. I was a bit ticked off when they weren't waiting for me upon my return from vacation. I called them on May 5 and the gal said that if they didn't show up the following day to give her a call back but I didn't have a chance.

Anyone else experiencing delays recently in receiving manuals?
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Old 05-09-2005, 01:13 AM   #2
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I got mine quick, but it was early in their sale, and a 93.
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Old 05-09-2005, 01:40 AM   #3
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i got mine a week after my order, i love the books, they own.
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Old 05-09-2005, 02:24 AM   #4
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foamy rules dude.
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Old 05-09-2005, 10:22 PM   #5
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I called today and they haven't even shipped the damn things yet. I expect to get a call back tomorrow as to why. That'* when I'm going to ask for free overnight shipping or they will feel my squirrely wrath!

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Old 05-12-2005, 02:28 PM   #6
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I finally spoke to a person at Helm that is a do'er. Apparently, my order was never shipped cause it is suspected to be lost in the warehouse. Why they didn't just box up another set and ship I'll never know. It took 4 phone calls until this was done.

I found an alternative source for service manuals. Bishko Auto Books 800-544-3312. The manuals are used but are the same ones purchased through Helm. To give an idea of cost, the 97 manual from Helm is $135 but only $89 from Bishko. For those like me that don't want to deal with Ebay, this might be a nice alternative.
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Old 05-12-2005, 03:39 PM   #7
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Do you now have to wait for your shipment to be lost by this new company or are you positive somewhere you've got books on the way?
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Old 05-12-2005, 03:45 PM   #8
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Helm finally understood my request: grab some more manuals, put them in a box and ship them to me. I was able to get them to do next day air shipping too; I should have them Monday. Try to do the math there: next day = 4 days

The other company was the last resort cause I bought the 90 manual for $30 during the special.
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Old 05-12-2005, 04:09 PM   #9
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A buddy works for UPS (hehe...got a lot of buddies) and he laughs when people pay next day air charges on a Friday or Saturday because you get it Monday. Seems odd you wouldn't have them tomorrow. Musta made it 2nd day air...lol

Personally I hope I'm not around when you get home on Monday and find that sticky note on the door that you weren't home and signature is required.
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Old 05-12-2005, 05:20 PM   #10
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Man, you are Mr Fullofpositivethoughts, aren't you? Remember, I have the best job in the whole wide world and will probably be home to receive it. Heck, even when I am home, the UPS driver never makes me sign for packages.
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