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Old 08-01-2006, 12:59 AM   #1
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Default Advance won't take back alternator

I bought a 'lifetime' warrantied alternator from advance auto parts, stupid I know, but I had to , the dealer wanted 200+ for it. This was on may 31, and now tonight, july 31, the alternator is making noise. I removed it from the car, it makes kind of a slight grinding noise every time it spins around. The store says well that is bearing failure, and the alternator still puts out the correct voltage, and they do not accept returns for bearing failure, which is absolute bull, they say that a bad installation causes this.... with automatically controlled belt tension, how could this be, tensioner is fine, belt is recent, and the alternator is so easy to change out. I know I should not have bought the alternator, but now that I have, how can I get them to honor the warranty, without 'fixing' the alternator so it fails internally?

thanks
matt
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Old 08-01-2006, 01:03 AM   #2
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Hmm, well you could do what I do. YELL. I yell and they quickly change their minds when they get embarrased in front of people when you scream about their crappy A$$ warranties.

This should be moved to General Chat.
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Old 08-01-2006, 01:33 PM   #3
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Default Re: Advance won't take back alternator

Quote:
Originally Posted by tz2772
I bought a 'lifetime' warrantied alternator from advance auto parts, stupid I know, but I had to , the dealer wanted 200+ for it. This was on may 31, and now tonight, july 31, the alternator is making noise. I removed it from the car, it makes kind of a slight grinding noise every time it spins around. The store says well that is bearing failure, and the alternator still puts out the correct voltage, and they do not accept returns for bearing failure, which is absolute bull, they say that a bad installation causes this.... with automatically controlled belt tension, how could this be, tensioner is fine, belt is recent, and the alternator is so easy to change out. I know I should not have bought the alternator, but now that I have, how can I get them to honor the warranty, without 'fixing' the alternator so it fails internally?

thanks
matt
Did you buy this Alt back in IL? Or In Melbourne FL?

And they are full of **** .... Its a lifetime warranty, and the bearings they install suck big time any how... My reccomendation for you is to get your money back and get an AC Delco Reman Alternator... To get the AC Delco Reman sticker on the AC Delco alternators, those alternators have to meet AC Delco'* testing standards... In otherwords, the alternator you bought from them under another name was Junk to start with.... I replaced 3 of their alternators for failures... First one left me stranded 30 miles from home.... Second one had Voltage issues( they said it was my cars electrical, Turned that into a fight )... The 3rd had a bearing failure and I could rock the pulley, had too much play...

I am almost on 3 years with the AC Delco unit with no issues at all...

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Old 08-01-2006, 01:40 PM   #4
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Anyone who disputes a legitimate return on a "lifetime" warranty will face my justified wrath until they surrender completely. Lol.

But seriously, they need to honor their word. Go back when they are busiest, Saturdays are usually good, and try again. You don't have to yell, but use a voice that can be heard when discussing their failure to honor a lifetime warranty.

There'* no excuse for that crap, IMO.
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Old 08-01-2006, 02:25 PM   #5
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Default Re: Advance won't take back alternator

Quote:
Originally Posted by tz2772
I bought a 'lifetime' warrantied alternator from advance auto parts, stupid I know, but I had to , the dealer wanted 200+ for it. This was on may 31, and now tonight, july 31, the alternator is making noise. I removed it from the car, it makes kind of a slight grinding noise every time it spins around. The store says well that is bearing failure, and the alternator still puts out the correct voltage, and they do not accept returns for bearing failure, which is absolute bull, they say that a bad installation causes this.... with automatically controlled belt tension, how could this be, tensioner is fine, belt is recent, and the alternator is so easy to change out. I know I should not have bought the alternator, but now that I have, how can I get them to honor the warranty, without 'fixing' the alternator so it fails internally?

thanks
matt
How did you pay? Did you use a credit card. Suggest that you may challenge the credit card billing-you have 60 days from the first time it'* billed to you to protest the charge. It costs them to protest the charge even if they win.

Try a different Advance store.

Do you have a TV station that likes to do customer help stories--if you don't mind being on camera this sounds like it would be perfect for them to go back to the store with you cameras running.
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Old 08-01-2006, 02:34 PM   #6
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Sometimes its just good to know people... i used to know the Manager of Advance locally... She was great and was always going the extra mile for the customer... I would get refused a replacement, I would tell them to go get her... They would still tell me they wouldn't replace the item... I went to the office and knocked on the door... She talked to me for a few and we went back to tge counter... She asked her Employee what the problem was.... She said " If Don says its bad, its bad... Just replace it "

Too bad she was promoted and went to run the Warehouse...lol

But in my eyes a lifetime warranty is a lifetime warranty... And I do buy all of those items with a credit card... Leaves me the choice to dispute if it ever comes down to it... Most of the time they are good about replacing the parts tho under warranty...

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Old 08-01-2006, 03:56 PM   #7
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I got it taken care of today, I went to a different Advance store, where it was replaced. I'm giving it another try, if it fails again I'll demand a refund. Its now 8/1 so credit card disupte is out of the question anyway. Even before it was replaced today, they pointed to the "Remanufactured for AC delco" sticker as being proof that I was trying to return an AC alternator and not their Reman. Stupid people... but a minimum amount of attention-getting yelling did the trick.


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Old 08-01-2006, 05:10 PM   #8
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Thats funny because they sell AC Reman Alternators.... Idiots

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Old 08-01-2006, 05:14 PM   #9
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Glad you got it done. Advance needs to watch it, IMO. Word gets out when it'* a company policy to avoid honoring warranties...
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Old 08-02-2006, 12:26 AM   #10
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I worked as a store manager with Advance for a number of years, and it is basically at the managers discretion whether or not to do the warranty swap. They will not fight a customer on something like this. If the manager turns out to be a jerk, go to his boss, the DM. The DM will not want to deal with it and will carve the store manager a new one for letting it go that far.
Advance is actually not a bad store to deal with. Never was sold on their Alternators tho. The Delco remans, on the other hand, seemed to work very well.
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