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Old 07-06-2005, 03:42 PM   #31
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Quote:
Originally Posted by driverjohn2005
oh, this is nice. Look at the friendly response I got after asking for a replacement from Hella:

Mr. Simons -

Our warranty covers defects in material and worksmanship. A rock
striking
the lamp is not a defect.

- Jack



DJ where did you email them I need to complain about my Halos
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Old 07-06-2005, 03:46 PM   #32
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Old 07-06-2005, 03:58 PM   #33
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thanks much.....I will post the results
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Old 07-06-2005, 05:31 PM   #34
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mine are working like a charm

(I'm not turning the lights on ever again after saying that!!!!!)
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Old 07-06-2005, 10:49 PM   #35
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Welp here is what hella has to say
Quote:

Pat -

Sorry about the problems you've had with the lamps. I was just talking with
our Product Development person here about getting more frequent calls on
the LED rings going out, and had suggested gettnig with our supplier to
rectify the problem.
I will be happy to send you another pair of lamps, and you can simply
remove the LED prtion from the new ones, and re-install it in the ones
already in the car so that you don't have to change out the whole lamp.
This is the best I can offer you until we get some confirmation back from
our supplier that they have corrected the obvious problem with their LEDs
in these lamps.

Please let me know if that will suffice, and I will be glad to do so.



********PLEASE INCLUDE ALL PREVIOUS CONVERSATIONS WHEN REPLYING*********


Hella, Inc. Customer Service Department.
looks like they are willing to help
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Old 07-07-2005, 05:23 AM   #36
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Quote:
Originally Posted by driverjohn2005
oh, this is nice. Look at the friendly response I got after asking for a replacement from Hella:

Mr. Simons -

Our warranty covers defects in material and worksmanship. A rock
striking
the lamp is not a defect.

- Jack



Well he was short (in more then 1 way) about it, but he'* right. It'* not their fault it was broken on your car in this manner.
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Old 07-07-2005, 09:03 AM   #37
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Quote:
Originally Posted by BonneMeMN
Quote:
Originally Posted by driverjohn2005
oh, this is nice. Look at the friendly response I got after asking for a replacement from Hella:

Mr. Simons -

Our warranty covers defects in material and worksmanship. A rock
striking
the lamp is not a defect.

- Jack





Well he was short (in more then 1 way) about it, but he'* right. It'* not their fault it was broken on your car in this manner.
Well Mr. Simons...it'* a shame you didn't have an led failure..they would have sent you brand new ones. What is it Homer would say?
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Old 08-10-2005, 10:28 PM   #38
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Don't mean to go off topic but I would appreciate it if anyone with angel eyes would PM me with the site or place where they purchased them. I just picked up my 96 SSEi and by all account these are a pretty cool accessory i'd be interested in installing...

blue or red preferably thanks in advance =)
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Old 08-10-2005, 11:06 PM   #39
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i got mine at Pepboys.....but i have a white thing going on with my car....i would stay away with the red or the blue on the front the po-po dont like it
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Old 08-10-2005, 11:16 PM   #40
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Good Point! hadn't really considered it as I'm on good terms with half my family working for the police in my area lol

I wonder how white would look on a black car... angel eyes or led'* etc if anyone had pics i'd be interested
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