My friend broke the old one (it'* just coming away from the ceiling, it'* not physically broken). I got a new one through glorkar, and I think all I may need is the pins replaced. I took out the two pins and the coat hanger pin... the thing is stuck to the ceiling on the left side. What to do?

that'* the rub with the o-**** handles, all you can do is grab and pull till it comes out. you will either get lucky and not break the clips or you'll break them. as long as you have a replacement, just yank hard.