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2017 Escalade warranty issues

Old 06-13-2019, 09:55 PM
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Default 2017 Escalade warranty issues

Hello all, My girlfriend recently bought a 2017 Escalade. The car needs servicing, however when we called a local Cadillac dealer in Illinois, they said that the car is Canadian and they can't do anything. When buying the car, we did not catch the fact that the car was sold and used in Canada previously. What options do we have? Shouldn't Cadillac cover the vehicle since it'* an American car anyways? Any words of advice would be appreciated.
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Old 06-13-2019, 11:24 PM
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Welcome to the forum.
Interesting situation you have there. Did you buy the vehicle in the USA from another dealer or private sale?
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Old 06-14-2019, 12:47 AM
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Originally Posted by Soft Ride View Post
Welcome to the forum.
Interesting situation you have there. Did you buy the vehicle in the USA from another dealer or private sale?
Thanks! I bought it from another dealer, not Cadillac though.
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Old 06-14-2019, 07:05 AM
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Did dealer ever verbally disclose to you that this was a previously registered Canadian vehicle?
Or on the vehicle sale documentation is it disclosed?
How long ago did you purchase vehicle?

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Old Yesterday, 07:09 PM
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Today I spoke with our warranty clerk and was told that as long as the repair needed fall under the vehicles warranty it should be covered as long as the warranty has not expired by time or mileage. The dealer has to convert KM to Miles before submitting the claim. We have repaired and sold many Canadian vehicles here. They can not be sold as GM Certified or Warrantied as GM certified. The applicable warranties can be viewed by asking the dealer to run a VIS. Then you will know what coverage'* have expired and which ones still apply. Hope this helps.
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Old Yesterday, 07:48 PM
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I am hoping member chronopete posts back a reply or some further input.
It would be great if he could obtain some warranty work..!!
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Old Today, 08:52 AM
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Originally Posted by Soft Ride View Post
Did dealer ever verbally disclose to you that this was a previously registered Canadian vehicle?
Or on the vehicle sale documentation is it disclosed?
How long ago did you purchase vehicle?
Mall the copies that we got from the saw do not disclose that it was a Canadian vehicle, and it definitely was not disclosed verbally to us. There was a lot of paperwork to sign, however, so ití* possible that we overlooked it, and just didnít get the copy of it.
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Old Today, 08:54 AM
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Originally Posted by chronopete View Post
Mall the copies that we got from the saw do not disclose that it was a Canadian vehicle, and it definitely was not disclosed verbally to us. There was a lot of paperwork to sign, however, so ití* possible that we overlooked it, and just didnít get the copy of it.
Sorry for misspellings...
The paperwork copies that we got from the dealer do not disclose it, and it definitely was not disclosed verbally to us.
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Old Today, 08:56 AM
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Originally Posted by dpieroni3 View Post
Today I spoke with our warranty clerk and was told that as long as the repair needed fall under the vehicles warranty it should be covered as long as the warranty has not expired by time or mileage. The dealer has to convert KM to Miles before submitting the claim. We have repaired and sold many Canadian vehicles here. They can not be sold as GM Certified or Warrantied as GM certified. The applicable warranties can be viewed by asking the dealer to run a VIS. Then you will know what coverage'* have expired and which ones still apply. Hope this helps.
Thanks for the info. Ití* gonna be a good couple weeks before we can make it back in to the dealership. This time we are going to another one to see if we hear something different. We will ask for the VIS.
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