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Bonneville GXP/ Northstar Powered Cars Discuss your Bonneville GXP and/or any other Northstar powered Olds or Cadillac... Including the 3.5L Twin Cam V6 (Short Star ) 4.0L and 4.6L Northstar V8's. Please use General Chat for non-mechanical issues, and Performance and Brainstorming for improvements.

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Old 11-11-2008, 07:53 PM   #21
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Originally Posted by GXP Venom View Post
OUCH! If they dont want to release the car, call GM Consumer Help. They have always bent for me after a grrrrrrr or 2.
Oh I'll call them to bitch about the oil cooler lines too while I'm at it. Maybe if I leave the car there for a couple of weeks till it clears and have me call them every damn day every other hour, they might do it just to get me to shut up. Its their shitty engineering that got me into all this trouble.

You have their number? I really want that number.
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Old 11-12-2008, 12:39 PM   #22
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Alright, so I decided to check out gmpartsdirect prices to compare for myself. Here we go.

arranged by [dealer price] - [gmpartsdirectprice] = [difference]
Hubs:
$296.05 - $153.94 = $142.11
$296.05 - $153.94 = $142.11

Gasket 1
$10.38 - $5.39 = $4.99

Gasket 2
$11.02 - $5.73 = $5.29
$11.02 - $5.73 = $5.29

Gasket 3
$10.82 - $5.64 = $5.18
$10.82 - $5.64 = $5.18

Nipple
$23.04 - $13.66 = $9.38

Steering Gear
$760 - $395.20 = $364.80

Engine Mount
$104.16 - $61.76 = $42.40

So they're over-charging by $726.73 on parts alone, even after they're charging $125 an hour in labor.

I left a voice mail with their service manager. I'm about to go 90'* gangsta on this Cadillac dealership.
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Old 11-12-2008, 01:07 PM   #23
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A 100% markup is standard. And about what your searching proves out. Why we call them "Stealerships". Actually though thats about the norm throughout the industry. When I did a part time gig for Sears Auto back in the 80'*, I was floored when the Service Mananger told me to take whatever the parts cost if we had to "outside Source" it and double our cost and add it to the customer invoice. You can bitch but they are just going to say their pricing is current with everybody else and you can always put the part on yourself as long as your buying it yourself.
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Old 11-12-2008, 01:18 PM   #24
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This is why I have my own shop. My GF had her brakes done for $450, this was just the front. And all they did was change the pads. 6 months later she had a warped rotor and we installed 2 new rotors and new ceramic pads for $110. Learn to do the work yourself and you will save a fortune.
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Old 11-12-2008, 07:15 PM   #25
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This is why I have my own shop. My GF had her brakes done for $450, this was just the front. And all they did was change the pads. 6 months later she had a warped rotor and we installed 2 new rotors and new ceramic pads for $110. Learn to do the work yourself and you will save a fortune.
I do all of my work as well, at least on the Regal. I take the Bonneville in for repair because I have a warranty on it. I really don't want to have to pay for these oil cooler lines though.
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Old 11-19-2008, 06:30 PM   #26
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Alright, I've got some updates.

For reference in this post, you may feel free to call me a madman.

Monday 11/10
I dropped of the car at Rizza Cadillac in Tinley Park, IL at around 8PM, telling them not to look at the car till I can verify that the parts I believe are broken are covered

Tuesday
I call the Nissan warranty at 9AM right as they open to verify what'* covered, discovering that the oil cooler lines aren't covered.
I call the dealership to give them the good to go to check all parts except for oil cooler lines.
Dealership calls me back to notify me of exactly what'* wrong and that Nissan now needs to send out a claims adjuster to inspect the vehicle.

Wednesday
I request a service worksheet from dealership, and they send it to me in a fax with part numbers.
I call Nissan warranty to ask if they would cover oil cooler lines in this case, and they refuse to.
I call dealership and speak to their service manager, who was very unwilling to help, and basically told me "we didn't build it, we don't give a ****. Go call GM." When asking if they would cover the oil cooler lines, he replies with the equivalent of "go screw yourself."
I call GM Service and they promise me a phone call for Thursday
I call Nissan warranty and they apologize that a claims adjuster could not get to the vehicle.

Thursday
At 11:00 PM, Tom (service adviser) calls me to notify me that a claims adjuster inspected the vehicle and sent digital photos and details to Nissan warranty.
I receive no phone call from GM by 1:00 PM Thursday so I call GM to follow up. The original person (Joey Lewis - 866-790-5600 x32120), was unavailable. Supposedly in the notes Joey had called the dealership to discuss this situation, and the call was never returned. I continue talking with this new sales rep, who'* name is Oscar Forrest (866-790-5700 x22811), and he promises that he will handle this situation for me. He mentiones he will call GM and get back to me.
At 2:00, I call Nissan to request an update. They claim they haven't even gotten the claims adjuster'* report yet.
At 5:30 PM I don't receive a call from GM, so I call oscar and leave him a voice mail.
At 6:30 PM I don't receive a call from GM, so I call GM again at their service line and he notifies me that Oscar tried to call the dealer, got no response, and left a voice mial.
Tom (my service adviser at Cadillac) calls me to notify me that neither he nor his service manager will be in the office tomorrow. Conveneit.
I call Nissan warranty and they notify me that they haven't reviewed the report yet.

Friday
At 5:30 PM, I don't receive a phone call from anyone. I call Oscar at GM and leave him another voice mail.
I call Nissan warranty and they still haven't finished reviewing the report. I specifically request that they call me to notify me when a decision is made.


Monday
I receive a phone call from Tom at 11:00 AM notifying me that everything was approved.
I call Nissan and ask why I wasn't notified that everything was approved, and request yet again that they cover the oil cooler lines. They refuse.
By 5:30 i don't receive a call from GM, so I call their general service line, and a gentleman notifies me that the dealership still hasn't returned anyone'* calls. I deman that I speak to Oscar, and 10 minutes later, he gets on the line. Oscar notifies me that the dealership refuses to communicate or return voice mails, so he escalates the case to a GM District Case Specialist, promising me a return call in the next 24 hours.

Tuesday (yesterday)
I receive a phone call from Tom (service adviser) notifying me that Nissan agreed to exceed their credit card limit and pay the amount to be fixed so my car can be released in time. He notifies me that he will purchase the parts today and that the car should be done by the end of the week.
I receive a phone call from the case specialist (Kerry (or Carrie) Murphy - 866-790-5700 x42080) and she notifies me that she will contact the dealer and follow up with me on Wednesday between 1:00 and 3:00 PM.

Wednesday (today)
I receive a phone call from Kerry at 12:57 and she notifies me that she spoke to the dealership and concluded that they will not cover the oil cooler lines. The reasons are as follows:
1. My vehicle is not under the original 36,000 mile warranty
2. I have an extended warranty purchased for the vehicle (yes, she actually used that)
I become increasingly frustrated with her and the pure idiotic responses she gave me. I demand to speak to someone higher up, or that she give me the phone number for someone higher up. She says this is the highest up it goes. I demand to speak to her supervisor.
10 minutes later, her supervisor comes on the line, and she regurgitates the same exact ****, that this is GM'* final decision, and that they will not cover the oil cooler lines. I demand that she give me the phone number of someone higher up, because I know that there is someone in GM who can make that call and have my part replaced. She says there is no such person and that she doesn't have any such number. I promise her that I will post about this experience with GM on every single GM discussion board online, and will not stop here, and I will call and e-mail every single GM-related employee and waste countless hours of GM'* time until I get what I want, adding that the cost to GM as a result of this decision has already and will continue to exceed the $216 the oil cooler lines would cost to replace. I continue to mention that its absolutely ridiculous that a $38,000 vehicle with 56,000 miles should require $5,500 worth of repairs. She refuses and repeats (over the course of this conversation) "I'm sorry but this is GM'* final decision at least 6 times. I wait for a short silence and she says "I'm sorry, is there anything else I can help you with?" to which I reply, "apparently not" and I hang up.

I will now attempt to obtain the contact information for GM'* "office of the president" or an equivalent of GM'* "executive resolutions department." I know there is someone in GM who will eventually call the dealership and say "just fix this guy'* damn car so he stops calling everyone."

"The squeaky wheel gets the grease."
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Old 11-19-2008, 10:35 PM   #27
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Glad to hear the rest got covered, the GM President'* a little busy in Washington begging. He'* say'* his company is near doom,.... but found the cash to fly his personal corporate jet to Washington several times this past week. It will be interesting to see how far you can get them to bend.
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Old 11-26-2008, 10:16 PM   #28
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Hi everybody, new guy here. Boy, I thought I was the only one with troubles. My '04 has 27K mileage and I've done 2 IS'*, complete brakes at 12K. (Rotors went out of round, all 4) I have what appears to be a front main seal leak and my Tach and Speedo have a mind of their own. It does seem from the replies that GM is covering some of these items even after warranty is over. I guess I'm lucky in that my Pontiac dealer is also a Caddy dealer for any NS issues. I surmise that my Tach/Speedo problem is the cluster and hope that GM helps with it. It seems like the cluster is a problem that they are aware of. If anyone else has an '04, I found out they made 2,143 GXP'* and only 300 were made in my color of Liquid Silver.
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Old 11-27-2008, 12:02 AM   #29
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Quote:
Originally Posted by Bill'* GXP View Post
Hi everybody, new guy here. Boy, I thought I was the only one with troubles. My '04 has 27K mileage and I've done 2 IS'*, complete brakes at 12K. (Rotors went out of round, all 4) I have what appears to be a front main seal leak and my Tach and Speedo have a mind of their own. It does seem from the replies that GM is covering some of these items even after warranty is over. I guess I'm lucky in that my Pontiac dealer is also a Caddy dealer for any NS issues. I surmise that my Tach/Speedo problem is the cluster and hope that GM helps with it. It seems like the cluster is a problem that they are aware of. If anyone else has an '04, I found out they made 2,143 GXP'* and only 300 were made in my color of Liquid Silver.
Looks exactly like mine.

My gauge cluster went bad as well, with the problem being at the temp gauge. Fixed by aftermarket warranty. Next time you need brakes done, I would advise going with some drilled/slotted rotors like the ones I bought from R1 Concepts on ebay. Great rotors, at a fraction of the price (literally).

As for GM helping cover ****, good luck. With their imminent bankruptcy, it seems like they really don't give a **** about their customers anymore.
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Old 11-27-2008, 12:50 AM   #30
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Looks exactly like mine.

My gauge cluster went bad as well, with the problem being at the temp gauge. Fixed by aftermarket warranty. Next time you need brakes done, I would advise going with some drilled/slotted rotors like the ones I bought from R1 Concepts on ebay. Great rotors, at a fraction of the price (literally).

As for GM helping cover ****, good luck. With their imminent bankruptcy, it seems like they really don't give a **** about their customers anymore.
Same rotors I went with. I'm very happy with them. And the price was great.

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