Exhaust Question?
10-12-2004, 05:51 PM
#11
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Man, that sux. I can't believe they are treating you this way. My dealer took care of me the one time I needed help. It was done fast. I just don't get it. 
10-12-2004, 06:17 PM
#12
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I stirred the pot for you. Pontiac Customer Service has been really great in the past when responding to these types of problems. You should hear something soon. In the meantime, can you PM me your phone numbers?
10-13-2004, 12:46 PM
#13
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You know.............
David Stanley called me 15 minutes ago and said that the follow-up
is to be done by 25 Oct.
I called Ferguson Pontiac to verify and the said the parts dept. stated 27 Oct.
So maybe they are getting their act in gear!
If yours was the prod, I owe you many kudos!
I'll keep all informed!
Ron
David Stanley called me 15 minutes ago and said that the follow-up
is to be done by 25 Oct.
I called Ferguson Pontiac to verify and the said the parts dept. stated 27 Oct.
So maybe they are getting their act in gear!
If yours was the prod, I owe you many kudos!
I'll keep all informed!
Ron
10-13-2004, 03:25 PM
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ragnardared
Interesting post. I am having a similar problem with my DIC. I purchased my Pontiac from a Pontiac dealership that is actually a conglomerate of GM dealerships with the service department run by Chevrolet. Been waiting for a replacement DIC since Aug 28th.
My next service will be at an authorized Pontiac dealership that only services Pontiacs and Buicks.
Interesting post. I am having a similar problem with my DIC. I purchased my Pontiac from a Pontiac dealership that is actually a conglomerate of GM dealerships with the service department run by Chevrolet. Been waiting for a replacement DIC since Aug 28th.
My next service will be at an authorized Pontiac dealership that only services Pontiacs and Buicks.
10-14-2004, 01:50 PM
#16
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I'm on hold with them right now, just got this email:
Dear Mr. Wren,
Good Evening! Thank you for contacting the Pontiac Customer Assistance Center. I appreciate you taking the time to write us in regards to the concern that your member Ron Travis has experienced with his 2001 Pontiac Bonneville.
Due to the nature of this concern, I would like to continue this communication via telephone. Since you have provided your telephone number I will be following up this e-mail with a telephone call in an attempt to provide a timely resolution. If I fail to reach you, please contact me at 1-866-952-4368 ext. 58892. I am available Monday through Friday between the hours of 3:00pm and 11:00pm EST.
I have documented your concern with the Customer Assistance Center. Your request number is 1-267175740. Please refer to this number when contacting the Customer Assistance Center.
Thank you again for contacting Pontiac. I look forward to talking with you soon!
Sincerely,
Tiffany Abbott
Customer Relationship Manager
Pontiac Customer Assistance Center
Good Evening! Thank you for contacting the Pontiac Customer Assistance Center. I appreciate you taking the time to write us in regards to the concern that your member Ron Travis has experienced with his 2001 Pontiac Bonneville.
Due to the nature of this concern, I would like to continue this communication via telephone. Since you have provided your telephone number I will be following up this e-mail with a telephone call in an attempt to provide a timely resolution. If I fail to reach you, please contact me at 1-866-952-4368 ext. 58892. I am available Monday through Friday between the hours of 3:00pm and 11:00pm EST.
I have documented your concern with the Customer Assistance Center. Your request number is 1-267175740. Please refer to this number when contacting the Customer Assistance Center.
Thank you again for contacting Pontiac. I look forward to talking with you soon!
Sincerely,
Tiffany Abbott
Customer Relationship Manager
Pontiac Customer Assistance Center
10-15-2004, 10:29 AM
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So what was the result? (Not sure how I missed this thread). I changed my cat without changing the entire exhaust so I'm sure something is amiss here.