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Performance, Brainstorming & Tuning Talk about modifications, or anything else associated with performance enhancements. Have a new idea for performance/reliability? Post it here. No idea is stupid! (please use Detailing and Appearance for cosmetic ideas)

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Old 03-20-2008, 06:44 PM   #11
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Quote:
Originally Posted by jr's3800
Just being Curious... If they are avaliable why aren't they on the web site?
Low demand for series 1 products and confusion with our customers. People order them thinking they are for their 99 prix and then call us saying they don't fit. Then want new ones NDA at our expense before sending back the old ones as well as reimbursement for a day of lost wages and rental car.
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Old 03-20-2008, 08:22 PM   #12
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I fail to see how you are responsible for someone else'* inability to read what they are getting.
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Old 03-20-2008, 09:17 PM   #13
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Yeah, not your fault. Who thinks they are entitled to compensation if they are too stupid to read the description. The nerve of some people.

Zoomer, if someone tried that to me, I'd offer a refund upon receipt of the items back. Expecting anymore than that is entirely unreasonable on their part.
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Old 03-20-2008, 09:40 PM   #14
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However, at the same time, you have product in inventory (or available) that nobody knows about.

Big flash red letters......91-95 L67'* and 91-94 L27'* ONLY. With the proper disclaimer for bolt size depending on year/heads, of course. Then tell them NO REFUNDS, and they can sell their sortof used rockers here at a discount.
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Old 03-21-2008, 01:50 AM   #15
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Quote:
Originally Posted by Zooomer
We have the following available but they aren't on the web site:

1.7 3/8 stud
1.8 3/8 stud
1.7 5/16 stud
1/8 5/16 stud

$350+shipping
I find this odd... I emailed you guys on the 18th of this month asking about then (after realizing they where no longer lised on the site) I fo this replay back on the 19th (one day before your post here)
Quote:
No, we are out of stock.

Thank you for your business,

do you have them or not?
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Old 03-21-2008, 12:18 PM   #16
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THey are available, we have multiple people answering customer service emails so unfortunately you don't always get information. Some of my employees would rather not get up and go look or ask about products so it happens all the time and that'* why we have two rooms full of stuff that never gets sold or talked about :(

Speaking of bad customers, here are a few real examples:
One guy asked if we had a cheap way of deleting his AC. We sold him some pulley crap that we had rigged up for $10. He then proceeds to post online that 'the ZZP AC delete is crappy', even tho we specifically told him that is was just some junk laying around. Because of this we throw a lot of usable proto parts in the trash now.

Guy in TX bought rims. UPS damaged them and they came scratched up. He emailed demanding we paid the cost of 2 new ones from the dealer (which was more than the cost we charged him for all 4 used ones). He said that he couldn't wait for new ones to come in because his car was on blocks as he sold his old ones already. So he calls in screaming about suing us and such. Says that we have the worst customer service ever and he'* filing BBB complaint. THen later he demands wages for the days he missed work because he couldn't drive to work w/o rims.
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Old 03-21-2008, 01:47 PM   #17
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That is absolutely ridiculous. I hope you didn't comply... and why didn't UPS cover the damage? When I do my seasonal work for UPS, it'* to my understanding that they're automatically insured and that any damage done to them by them will be covered (up to a set amount)

Hell, I had to watch a 5 minute safety video on how to avoid damaging personal property ie leaving screen doors to sway open and rip off in the wind, jamming the box between the screen door and the main door, knock on the main door rather than the glass, don't put the box on the ground where somebody may not see it and trip, etc. UPS pays for that kinda crap.
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Old 03-24-2008, 12:48 PM   #18
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Quote:
Originally Posted by putertopia
That is absolutely ridiculous. I hope you didn't comply... and why didn't UPS cover the damage? When I do my seasonal work for UPS, it'* to my understanding that they're automatically insured and that any damage done to them by them will be covered (up to a set amount)
THat'* the thing, UPS will pay for damage up to amount insured. The problem was that this guy refused to wait for compensation or another set of used rims (2 of them were scratched) He wanted payment for lost wages and $700 to purchase brand new rims even tho we only insured each rim for $100 in 4 packages. UPS would pay $200 but he wanted lost wages and $700 to buy new rims from the dealer.

These rockers are ready to ship for anyone who wants to place an order.
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