Microsoft Word HELP!!!!!!!!!!!!!
06-11-2005, 02:28 PM
#1
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
Microsoft Word HELP!!!!!!!!!!!!!
!i am having some extremely frustrating problems with word. When it opens it says" cannot open existing (normal.dot)"... :? Word opens still, but when I try to open a word doc that I made, it says it "needs a converter to display the file." 
Then I click ok to install it and basically nothing happens, it doesn't repsond. I try to uninstall Office to reinstall it, and it says "Error 2203- internal error WINDOWS\installer\12508d.ipi -*series of numbers* Contact your IT department for help"
I did some research on how to solve the problem with the normal.dot template, tried some things, but I still can't do anything. Anyone have some help for me? I tried the regedit too, nothing yet, I need this program to work!
Then I click ok to install it and basically nothing happens, it doesn't repsond. I try to uninstall Office to reinstall it, and it says "Error 2203- internal error WINDOWS\installer\12508d.ipi -*series of numbers* Contact your IT department for help" I did some research on how to solve the problem with the normal.dot template, tried some things, but I still can't do anything. Anyone have some help for me? I tried the regedit too, nothing yet, I need this program to work!
No, but maybe I'd have better luck with that version.
06-12-2005, 08:07 PM
#5
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
I tried reinstalling but it fails every time. I click on 'remove', it says "gathering information" and I wait for about 1 1/2 minutes and it gives me the error message, and does not complete uninstalling. I even tried the "repair problems' feature in add/remove programs, same error message.
06-12-2005, 09:40 PM
#6
Senior Member
True Car Nut
Join Date: Dec 2002
Location: Halifax, Canada 91SSE / 97SSEi
Posts: 5,857
Likes: 0
Received 0 Likes
on
0 Posts
Easy fix.....
Find and delete "normal.dot"..... it'* probably hidden... so be sure to click "view all files" in folder options.
That should fix it.
Find and delete "normal.dot"..... it'* probably hidden... so be sure to click "view all files" in folder options.
That should fix it.
06-13-2005, 01:17 PM
#7
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Merlin 91/97
Easy fix.....
Find and delete "normal.dot"..... it'* probably hidden... so be sure to click "view all files" in folder options.
That should fix it.
Find and delete "normal.dot"..... it'* probably hidden... so be sure to click "view all files" in folder options.
That should fix it.
06-13-2005, 09:37 PM
#9
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by MOS95B
You could try reinstalling. Most MS products have a "repair install" where it looks for missing/corrupt files and replaces them.
06-13-2005, 10:04 PM
#10
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
I deleted normal.dot....but it still does not work!!! Is it a problem with the registry keys!? Normal.dot is gone, but I open word, it opens fast now, but when I try to open a .doc file, nothing happens for at leats 30 seconds, then it says "Word needs a converter to display this file correctly. this feature is not installed, would you like to install it now?" I click yes, then the program does not respond and I have to 'End Now." This is so damn frustrating. It'* the same problem I've been having. 
Is it a problem with the registry keys!? Normal.dot is gone, but I open word, it opens fast now, but when I try to open a .doc file, nothing happens for at leats 30 seconds, then it says "Word needs a converter to display this file correctly. this feature is not installed, would you like to install it now?" I click yes, then the program does not respond and I have to 'End Now." This is so damn frustrating. It'* the same problem I've been having.