Why my cable internet, voip, and ooma phone has been intermittently failing
We have Comcast Cable. It has been intermittently going out, then coming back on. When I called Comcast they said it would be a week to come out, and if the problem was inside the house or they didn't find a problem they would charge me. This has been going on since December. When I called it was over a hour on the phone, talking to people asking me "canned" questions, a real waste of time. They must think their average customer is a high school droput.
I decided not to let Comcast come out. Their entire service call procedure is a complete headache- and with an intermittent problem I can see them charging me for no trouble found.
Today I decided to check for the problem. Started at the modem and worked to the cable box outside. What I found was an outside splitter that had corroded so bad it was opened up and you could see the inside of it, including a resistor and other tiny electronic parts.
Below is a picture of what I found outside and what a normal splitter looks like. Have to draw the conclusion that Comcast uses very cheap parts. No reason for the splitter to corrode outside- it is less than three years old.
I can imagine where Comcast came out, didn't find a problem, send me a bill, and then when problem returned they would state problem not related.
2001 Bonneville SSEi, 219,000 miles.
Whats in my driveway:
1998 Chevy S10 4x4 ZR2, 1999 Olds Bravada, 2001 Pontiac Bonneville SSEi, 2007 Ford F-350 regular cab 2WD, 2008 BMW 335i coupe (Wife'* replacement for her Bonneville). The Bonneville is my favorite of all the cars in the driveway.