GMPD rant
#1
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
GMPD rant
I recenty ordered a corner lamp from GMPD. They accuse me of giving them the wrong number, and didn't take back the part. I emailed them for a part # on a power antenna and they sent me an email back with the #. I found it interesting this was part of the email:
IMO, they should be responsible if they get part #'* wrong. I like how they try to avoid fault in everything! If GMPD sends people a part # they are asking for, GMPD should make sure it is correct. If it isn't it should be their fault. Just my 2 cents. I hope no one else has had problems with them.
Please keep in mind gmpartsdirect.com cannot
be held responsible for incorrect part numbers. Please feel free to
validate the accuracy with your local dealer. As a note, special order
and electrical parts are non-returnable so please verify your part
numbers are correct.
be held responsible for incorrect part numbers. Please feel free to
validate the accuracy with your local dealer. As a note, special order
and electrical parts are non-returnable so please verify your part
numbers are correct.
#2
Senior Member
Expert Gearhead
Is GMPD an approved GM distributor?
Its the lack of simple customer service that bothers me here, a mistake is a mistake, granted its on the customers end or the suppliers end. I am beginning to lose faith in the system.
I feel yer pain bro
Its the lack of simple customer service that bothers me here, a mistake is a mistake, granted its on the customers end or the suppliers end. I am beginning to lose faith in the system.
I feel yer pain bro
#4
Senior Member
Certified Car Nut
Thread Starter
Join Date: Oct 2002
Posts: 11,308
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Jim W
Is GMPD an approved GM distributor?
Its the lack of simple customer service that bothers me here, a mistake is a mistake, granted its on the customers end or the suppliers end. I am beginning to lose faith in the system.
I feel yer pain bro
Its the lack of simple customer service that bothers me here, a mistake is a mistake, granted its on the customers end or the suppliers end. I am beginning to lose faith in the system.
I feel yer pain bro
#5
The above blurb represents corporate risk management. Unfortunately it needs to be rewritten to except part numbers that are given by GM Parts Direct itself. They need to take responsibility for the part numbers they give, but not for the part numbers that others give.
Thread
Thread Starter
Forum
Replies
Last Post