ok she called me last night saying that she bought a new computer and she has 3 printers and its set up just as the old computer. 2 of the printer work fine but the third one just wont print. BTW she owns a print shop so thats why their 3 printers. but she has like 4 macs and now 2 windows computers. im not sure what brand the printer is but it used to work on the old computer.