Waiting for a service rep is liking a farmer waiting for rain during a dry season.
Nothing you can do about it but wait, which is the frustrating part.
We are spoiled here in north america, I worked with a guy from Ireland that was on a 7 year wait list for a phone after waiting 2 years for power
And I have a friend from Athens greece who sold 2 phone lines over there (1 business and 1 personal) and that was enough money to move to Canada, buy a house, buy a restaurant, buy a truck and a fishing boat. He told me he got $80k for the residential line alone