Thankyou everyone for your responses and comments.
Rest assured that I will not give up on this with the dealership. To clarify, for future comments, this is a "CERTIFIED2011GMCSIERRA 1500REGULARCAB STANDARDBOX 2-WHEEL DRIVE WORK TRUCK" with a 4.8L 8 cyl FI Flex Fuel VIN 1GTN1TEA5BZ384166
For some strange reason the paperwork I have does not give a'TRIM' name or number.
When I put the VIN number into various web sites for information I get a pop up telling me that they cannot identify this VIN number.
The truck does have pwr windows, pwr door locks etc......... so l hope all can see my confusion. Am planning of visiting a couple other dealerships close by and see if they can shed any light or steer me in the right direction. I can't believe that GM is that cheap that they would put an ash tray in my truck (no lighter) , power door locks and not provide a FOB with it.
thanks all for your comments