I'm not exactly happy with HPTuners right now. On the 21st of Feb, I spent $500 on a tuning kit. They claim, it takes 3-5 business days to "complete" an order. Come to find out, it takes them 3-5 business days to ASSEMBLE an order. As in, solder everything to the circuit board. Then, they ship it out, and depend upon UPS to email you the tracking information.
Today, I quoted their 3-5 business day processing and emailed them inquiring about the status of my order. The reply I got back was...
We have received some units from production and a lot is shipping today.
Well, that tells me alot. Is my order in that batch?
Apparently, I am not the only one that feels HPTuners could learn some basic business practices. For example. KEEP CUSTOMERS IN THE LOOP. BASIC COMMUNICATION. HELLO?!
If someone emails asking about an order, the company should at LEAST be able to say, yes, we have your order in the system, it is on Hannibals workbench, it should be completed in 2 hours, then be shipped tomorrow.
I'm sure they could afford a cheap internal order tracking software.
Another thing I have seen. If someone orders from a reseller, such as SummitRacing, 3800Performance, etc etc, from the time of order, to day of delivery, average, 3-4 days.
Ok, I'm done ranting now.