Dealershiip Experience - Positive
I have found most visits to a dealership to have been a pain in the posteriior. That is except for one place. I've had my son and daughter-in-law take their vehicles there for service, and to look for a used car. All times they were treated politely and fairly.
A little less than a year ago, I got an intermediate shaft from GM Parts DIrect, which is now making noise. Checking their site, they say to try the local dealership first, as any can honor a GM parts warranty. As a result of those past experiences, I thought that I'd give them a try. I had some trouble explaining the situation to the parts counter, but I eventually got forwarded to the sevice manager. In short, they not only honored the warranty, they installed the part too...free of charge.
I often complain when I don't feel that I'm treated properly so I think I should also let people know when someplace goes out of their way to help. So, if you live in the Grand Rapids Michigan area, and need to do business with a dealer, I'd recommend that you visit Grand Pontiac on 28th street southwest near Ivanrest.
(Your mileage may vary.)
Black 2000 SSEi, Silverstar Headlights, Angel Eyes fogs, 3rd brake light overlay, hi-flo cat, drilled 180 degree thermostat, Intense FWI, PCM, shift kit, and 3.4 Pulley. Solid front mount.