Computer Troubles...
04-25-2007, 05:05 PM
#1
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Computer Troubles...
Ugh, Just got the gateway laptop back from best buy... I was told that my network card checked out OK. I told that that this is an intermittent problem and most likely will pass their "test" ok but still fail on me. Well I have it back at home and guess what IT STILL FAILD! When i'm transfering large files (over 2 gig) my computer will disconnect from the network randomly and sometimes not reconnect until i restart the computer. its SO annoying! So, i'm creating a complete backup copy of the HD and I'm off to best buy to argue with a manager and try to get it replaced under their lemon law. I've had it in for 3 other repairs already and this network card (once they replace it) would be the 4th and get me a new computer. I would like to see them just replace it rather then bounce the laptop back and forth for ever trying to find a problem with it. Wish me luck... Maybe i'll have a new laptop this evening :?
04-25-2007, 05:30 PM
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You've probably already done it, but you might check for driver updates for your network adapter. From your description, I'm not sure it'* a hardware problem.
Since you are doing a full backup, this might be a good time to reformat and reinstall your OS - since the first version of windows, all the way through XP (and I'm guessing Vista), it'* been my experience that a periodic format and reinstall is required. Well, required is the wrong word, but it'* the quickest way to get back to a normal state, AFAIAC.
If all else fails, you should be able to get a PCMCIA network card. I don't deal with laptops much, so I don't even know if PCMCIA is still the standard - but there should be an accessory slot for things like this.
HTH,
Matt
Since you are doing a full backup, this might be a good time to reformat and reinstall your OS - since the first version of windows, all the way through XP (and I'm guessing Vista), it'* been my experience that a periodic format and reinstall is required. Well, required is the wrong word, but it'* the quickest way to get back to a normal state, AFAIAC.
If all else fails, you should be able to get a PCMCIA network card. I don't deal with laptops much, so I don't even know if PCMCIA is still the standard - but there should be an accessory slot for things like this.
HTH,
Matt
04-25-2007, 05:36 PM
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Also, it'* been my experience that you have to be VERY firm when wanting to get a replacement. I once bought a pair of floor speakers from BB, very expensive, and they shot craps with no abuse.
I'd bought the extended warranty as they told me I could bring the speakers back if they went bad, and get an exchange on the spot.
So I brought them back - and was told I'd have to wait 4 weeks for shipment. I let them know I wasn't leaving the store until I had a pair of new speakers of equal or greater value than what I purchased and for which I had the extended warranty.
It took about 20 minutes of "spirited" discussion, but I got my speakers.
I'd bought the extended warranty as they told me I could bring the speakers back if they went bad, and get an exchange on the spot.
So I brought them back - and was told I'd have to wait 4 weeks for shipment. I let them know I wasn't leaving the store until I had a pair of new speakers of equal or greater value than what I purchased and for which I had the extended warranty.
It took about 20 minutes of "spirited" discussion, but I got my speakers.
04-25-2007, 07:44 PM
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I have tried updating the network drivers, same issue...
Also, i recently upgraded to Vista Business because of many issues with my previous XP installation. Have had problems from XP all though my time with Vista...
I just took it to Best Buy and spoke to the Geek Squad guys. They wanted to send it out to the repair center again for their diagnostics... i gave them a hard time about that. Long story short the manager won't honer the no lemon policy without the required 4th hardware failure... I have three already and this is the fourth but THEY have to be able to verify it before they give up another computer. I talked the manager into keeping it In store rather then send it out and try and troubleshoot it himself. we'll see how it goes. hopefully i get a phone call telling me to come get another computer.
Also, i recently upgraded to Vista Business because of many issues with my previous XP installation. Have had problems from XP all though my time with Vista...
I just took it to Best Buy and spoke to the Geek Squad guys. They wanted to send it out to the repair center again for their diagnostics... i gave them a hard time about that. Long story short the manager won't honer the no lemon policy without the required 4th hardware failure... I have three already and this is the fourth but THEY have to be able to verify it before they give up another computer. I talked the manager into keeping it In store rather then send it out and try and troubleshoot it himself. we'll see how it goes. hopefully i get a phone call telling me to come get another computer.
04-25-2007, 10:17 PM
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Good luck with that. I have heard nightmare stories with regards to BB'* handling of lemon products.
You made sure it wasnt the router correct? Sometimes seemingly illogical happenings involving a network can be traced to the router, so thats why im asking.
You made sure it wasnt the router correct? Sometimes seemingly illogical happenings involving a network can be traced to the router, so thats why im asking.
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10-25-2007 01:58 PM