well, I tried everything possible. even went into task manager and stopped the service, located the folder where it was installed and still could not get rid of it. I ended up right clicking the hidden folder it was installed in, and changed the security settings so that "system" was denied rights to the folder. That fixed it now, the program can no longer load because windows cannot access the folder... it'* still on my computer but it can't run any longer. Even though I am logged in as the administrator I could not get into the folder to delete the .exe file! Even with full access I can't delete the file for this program. I'm just going to deny all access to the folder so that it cannot load anymore.
It was installed to the directory