Wow, sounds exactly what I did!
I was an engineer/drafter for a millwright company, pretty much inventing things on a daily basis (the nature of millwright, rigging). It paid failry well, as I was also the Network Administrator (not much of one, 12 PC'* on a mixed environment workgroup
Then I, too, took a pay cut to get my foot in the door at a communications company (Windstream Communications, although it was Alltel'* landline/DSL until July of '06). My pay increased, but not near what I was being paid before, and never was able to get out of taking calls all day. The part I started in was the DSL tech support. We're all pretty much level 2 support starting out, beginning with a 4-week training (pretty much just to learn their applications, and their way of networking). It was a crash-course, and many didn't make it through.
Oh my goodness, the stories I could tell of the customers that called into that place needing technical support...
Anyway, last August, a disk herniated in my neck. I still went to work day in and day out with a herniated disk for the next 4 months. Finally, at the end of December, I just couldn't work anymore, and have been disabled since, now with cubital tunnel syndrome, and something causing the entire left side of my body to go weak (my doctor and two neurologists are stumped). I walk with a cane now.
I just want my life back...