Well today I brought my 97 BACK
to MacPhee Pontiac, for the 5th trip since my accident in October.
Today there we supposed to do 3 things....
A)Fix the antenna which they broke last time
B)Fix the trunk release... 5th time it'* been in for that
C)Inspect the Supercharger (figure it can't hurt)
So lets see how they did....
A)Ordered the wrong antenna in, so they were unable to fix it
B)Forgot to order the parts for the trunk release... unable to fix it
And now for the Supercharger.... they told me they were 100% sure it was just a Boost Control Solinoid, and if I wanted to order one in, it would be $50+tax. See the thing is John tested the BCS yesterday (and the day before) and found no fault with it, and infact removed it and the SC still only produced 3psi. I asked MacPhee if I ordered it, and it did not fix my problem could I return it. No... I could not. So even though they were 100% sure, if it wasn't the problem, I could return it. When I told them about how John (AFAR) checked the BCS and proved it wasn't the issue, they agreed the BCS must be fine. Then they said I owed them $43 for the inspection..... .... This is after they just finished telling me they didn't fix the two things they were supposed to do, and failing to do a proper diagnostic on the SC.
I asked to speak to the Service Manager (Ron Ozone) who inspected my car last time it was in because of the antenna they broke. He basically said, yea it'* too bad they didn't have the right parts in, but there was nothing he could do about it. He said, please bring the car back later for them to repair it. I asked him about the charge for inspecting the SC, when they didn't even do it properly, or why I would have to pay for the BCS if it wasn't the problem. He said that'* just the way things are, they don't do work for free. I said, look.... you've got a very unhappy customer, this is my 5th trip into your shop, from a domino effect that'* been happening for over 3 months. How do you expect to make me a happy customer. He said "there'* nothing I can do for you". I replied, that I really do like some of the people that work at MacPhee Pontiac, but if something wasn't done I would take my business elsewhere. To which he replied, "if that'* what you have to do". I said good day to him and hung up.
I went later today and picked up my car, paid my bill, and plan to file a major complaint. I've run a service department (for computers) in the past, and that'* not the proper way to run it. I've bent over backwards for customers... espically when myself (or someone in my department) has dropped the ball, as in this case.
Anyways.... just needed to rant....
EDIT: For anyone not knowing the full story.... read the post below...