Update to steering clunking and locking up issue
I just received my Outlook back today from the dealer'* service dept after they had it since friday. To give you a summary of what it took to correct the issue for me, it was a defective steering column, steering shaft, bushings and the steering gear.
They did the prior replacements of the column and shaft and still had the clunk so they replaced the gear and i can tell you, it drives well now and steering is smooth with no clunking or popping....nothing. We are happy to have it working properly.
GM and their customer service team were also very prompt in communicating and following up with these issues and working with me to help get these repairs corectly completed and I would receive follow up calls from the service rep assigned to my case # created for me. Her name was Karren and I appreciate all of the follow through and in addition, I also feel I was treated fair by GM overall considering the repairs and cost that was incolved in replacing these parts.
I feel blessed and certainly appreciative overall as GM charged me a deductible on a goodwill which although was a personal financial imact to me on these costly repairs. Although I feel these parts shouldn't have gone out on such a high priced vehicle ( Lambda ) with only 66K, it was still a very appreciative and fair amount overall.
My only additional concern now is a occasional stability track light kicking on which decreases the acceleration and jerks the car. With the above parts replaced hopefully that was the issue on the stability track problem and that I will not see it occur again. I had my GM customer service rep, Karren, document it on my case # as well just in case I have that issue occur again. It too is well known on many forums to be a faulty issue on these vehicles.
Now, here'* to seeing that this repair corrected the issue long term and I am hopeful it has.